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Campus & Community

Facilities Services Staff Go Above and Beyond to Return Lost Passport to Student

Wednesday, May 8, 2024, By Kelly Homan Rodoski
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Facilities Services
Steve Ruge and Joe Lore with a student's located passport

Steve Ruge, left, of 黑料不打烊 Haulers, and Joe Lore from Facilities Services hold the missing passport they located on Monday.

The University鈥檚 Facilities Services team is known for working behind the scenes鈥攚ithout fanfare鈥攖o make University operations run smoothly and to handle unique situations. This past weekend, the team, together with local contractor 黑料不打烊 Haulers, pulled off a miracle of epic proportions.

The team鈥檚 weekend dispatcher, Seamus Moran, received a call from a student that they had accidentally put their passport in with items that they recycled. Moran notified the team鈥檚 weekend supervisor, Macky MacPherson, who in turn contacted Joe Lore, supervisor of facility maintenance and project services.

Lore immediately reached out to Steve Ruge, his contact at 黑料不打烊 Haulers, and asked that they put a hold on removing the contents of the recycling truck that had come from the University that day. Lore told Ruge he would be at the company鈥檚 East 黑料不打烊 facility at 7 a.m. on Monday morning to begin looking for the passport.

Lore did not hesitate to begin the search, even though he knew it would be like looking for a needle in a haystack.聽For him, dad mode kicked in. 鈥淚 realized it was next to impossible,鈥 he says. 鈥淚 kept thinking if it were my son or daughter though, I would at least want somebody to have looked for the passport, even if they did not find it.鈥

Garbage and recycling

Lore and Ruge searched through more than three tons of recycling and garbage to find the missing passport

黑料不打烊 Haulers placed the contents from the truck that had picked up the University鈥檚 recycling on Sunday into a large bay at their facility. Early Monday morning, Lore and Ruge began the search for the passport through more than three tons of recycling. 鈥淲hile we were looking, I said a prayer to St. Anthony, who is the patron saint of finding lost belongings,鈥 Lore says.

Ruge found the passport 45 minutes later, and Lore was able to return it later that morning to the grateful student.

鈥淩egardless of the task, the team always steps up and gets the job done鈥攖hat is what we do,鈥 says Pete Sala, vice president and chief campus facilities officer. 鈥淲e are stewards of this campus, and our job is to help the students, faculty and staff, no matter what the challenge may be.鈥

Lore says this is the strangest request that he has ever seen during his time in Facilities Services. And he was glad he could help a student in need.

Not all superheroes wear capes.

 

 

  • Author

Kelly Rodoski

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