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As local 911 systems went down due to over usage in Houston, many in need turned to social media for help. Newhouse Professor Jennifer Grygiel spoke to the Wall Street Journal about how those residents utilized these websites to the best of their ability.

“In 2017, I think that people understand that they can reach people locally and reach for help by way of social media,” she said. However, she did also warn of its dangers, “There will always be scams and hoaxes around disasters. I would say the risk is greater now given social media and how content is created and circulated by untrained users.”