Campus & Community

ITS Offers Support for Faculty and Staff Online and On Campus

Monday, June 15, 2020, By Eric Ferguson

Information Technology Services (ITS) offers a robust suite of . As the 黑料不打烊 community prepares for the fall semester, ITS is working with partners across campus to ensure a smooth transition.

Faculty Communications, Consultation and Coaching

Each Tuesday and Thursday, ITS sends 鈥淭eaching Tips鈥 emails to faculty with the latest information on . These messages promote best practices and solutions to frequently encountered challenges. To provide holistic faculty support, ITS has partnered with the Center for Teaching and Learning Excellence and the Center for Online and Digital Learning to offer faculty consultation and coaching. Whether faculty have technical or pedagogical questions, they can reach the ITS faculty support team at聽help@syr.edu. The appropriate support personnel will respond based on the specific question(s). ITS also hosts with faculty support personnel and faculty members each Tuesday at noon ET.

Course Transition Services

In addition to resources provided by the ITS faculty support team, 黑料不打烊 has partnered with Blackboard Academic Services to provide fall course transition services to faculty throughout the summer. Faculty are encouraged to fill out the聽聽to request support or to submit questions about specific aspects of online instruction and preparation. For reference, here are some聽. And聽聽are every Tuesday at 6 p.m. ET and every Thursday at 10 a.m. ET.

Working and Teaching Remotely

The page on Answers covers a range of topics for faculty and staff who will continue to work remotely. Topics include remote access, web conferencing tools and file management solutions.

Help Options

In addition to the expertise of school, college and unit IT personnel, ITS provides a variety of tech support options:

  • Online, self-serve support information is available on .
  • Faculty and staff can resolve NetID account issues, including password management and multi-factor authentication, at .

The ITS Service Center is available by phone (315.443.2677), by email (help@syr.edu) or through in-person support. Information on ITS Service Center hours is available at .