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Open Enrollment, the annual period when eligible employees reflect on their benefit options for the coming year, begins Monday, Nov. 1, and continues through Friday, Nov. 12. This is the one time of year when University faculty and staff may elect or change their coverage for many benefits, unless they experience a .

All of the relevant Open Enrollment information, including benefit plan details and various resources to learn more are available on the .

Questions About Benefits? Connect With Human Resources.

There are several ways for faculty and staff to connect with resources that will enable them to make the best decisions for themselves and their loved ones.

• HR Shared Services is available 8:30 a.m. to 5 p.m., Monday through Friday, at 315.443.4042 to answer your personal questions. Appointments are available upon request.
• Attend a live virtual to learn about your 2022 benefits.
• Call our dedicated Excellus BlueCross BlueShield (BCBS) customer service center at 800.493.0318 (TTY: 800.662.1220) if you need additional assistance regarding your personal medical plan questions. Excellus BCBS has expanded hours of operation Monday through Thursday from 8 a.m. to 8 p.m. and Friday from 9 a.m. to 8 p.m. For prescription drug questions, contact OptumRx member services at 866.854.2945 (TTY: 711). They are available to assist you 24/7.
• TIAA offers personalized financial planning services to help you reach your retirement goals. To schedule a meeting with one of the University’s dedicated financial consultants, or for assistance with your account, contact TIAA at 855.842.CUSE (TTY: 800.842.2755) or sign up online.

Faculty and staff can enroll online through from Nov. 1-12. If access to a computer for Open Enrollment purposes is needed, the University has a number of available across campus, or faculty or staff may contact HR Shared Services by phone or email during normal business hours.