Information Technology Services 鈥� 黑料不打烊 Wed, 05 Mar 2025 17:09:08 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 MakerSpace Helps Turn Creative Dreams Into Reality /blog/2025/03/05/makerspace-helps-turn-creative-dreams-into-reality/ Wed, 05 Mar 2025 17:09:08 +0000 /?p=208053 The image shows a person wearing a gray and orange shirt and a cap, operating a machine in what appears to be a print shop or workshop. The background features various rolls of colored vinyl or paper stacked on shelves. The machine the person is using has multiple spools of thread, indicating it might be an embroidery or printing machine.

At the intersection of curiosity and technology sits the , a thought-provoking environment where members of the University community can come together to work on creative artistic projects while sharing interests, ideas and technological knowledge.

A person poses for a headshot.

Mike d’Amore

It鈥檚 a space with state-of-the-art equipment where creativity thrives and where ideas become reality, and since January, the first floor of the Marshall Square Mall has become the MakerSpace鈥檚 new home on campus.

鈥淭here鈥檚 definitely this misconception about MakerSpace that it is just 3D printing, but this place is so much more than that,鈥� says Mike d’Amore, a MakerSpace student supervisor and second-year graduate student in data science in the School of Information Studies. 鈥淚t’s a free-flowing, creative spot and there are always cool projects being made. One of my favorites was this cool, see-through, futuristic body of a guitar we made that played nicely on one of our amps.鈥�

From embroidering and laser engraving to soldering electronics and recording music using the space鈥檚 myriad instruments, the experienced, the occasional dabbler and the amateur can try their hand at the tools and equipment to bring their ideas to life.

鈥淚f you can visualize it, you can build it here at MakerSpace. There is no limit to what we can create,鈥� says John Mangicaro, MakerSpace鈥檚 technical lab manager and a 45-year member of the University community. 鈥淲e encourage students to come in, share their vision and we鈥檒l find a way to make it work. Within half an hour of being here, you can learn how do to everything we do.鈥�

Among the resources available at MakerSpace are the following:

  • A 3D printout of a dragon.Several types of the latest 3D printers
  • A 3D printing area
  • Full color printers
  • Embroidery and sewing equipment
  • A laser engraving area
  • Vinyl cutting and printing
  • Dye sublimation and direct-to-garment machines that can produce stickers or T-shirts
  • Soldering, electronics and other tools
  • Creative software (Adobe Suite, Blender, Bambu Labs, Fusion 360, Inventor, Pro Tools, Simplify3D and Solidworks)
  • A dedicated classroom area for faculty members
  • A music studio, complete with an acoustic, bass and electric guitar, electronic drum set, keyboard, microphones and other musical instruments for live performances, and a recording room with ProTools Mixing Software to capture those performances.
A man smiles while posing for a headshot.

John Mangicaro

MakerSpace is entirely student-driven, and the new location is an evolved version of the former space, says Mangicaro.

A student smiles while posing for a headshot.

Matt Lustrino

Student workers like d鈥橝more, Matt Lustrino 鈥�25 and Zoe Power 鈥�28 make sure the facility runs smoothly. They strive to provide a seamless experience for the campus community, tracking every project, organizing and cleaning up the different creative spaces and following up with progress reports at the end of each shift.

鈥淚鈥檝e been a maker for some time as a hobby, doing soldering, 3D printing and music projects, so to find an environment on campus like MakerSpace that had all of those elements, it was the perfect fit for a job,鈥� says Lustrino, who is studying information management and technology in the iSchool with a concentration in cybersecurity.

鈥淢akerSpace is such a cool place. The potential for what we can create here is limitless. It鈥檚 also a great environment for meeting other creative people,鈥� says Power, who is studying geology in the .

MakerSpace has evolved into an essential campus resource, one that impacts students, faculty and staff members. Leading up to the COVID-19 pandemic, MakerSpace tracked roughly 1,900 jobs per calendar year. Last year, that figure rose to 3,400 work orders. So far this year, MakerSpace has finished more than 550 projects and is on-pace for a record-setting year.

A student poses for a headshot.

Zoe Power

The move to the new location has also helped with visibility and awareness. In just their first two weeks in the new space, Mangicaro says the number of projects being handled was up 60% compared to the same time frame last year.

鈥淚’m a terminal tinkerer. I love fixing and building things, I love people and I love working with the creative students here. This place is truly special,鈥� says Mangicaro, who built the first iteration of MakerSpace 12 years ago in the Kimmel Hall Computer Lab.

The campus community is invited to an , from 3 to 5 p.m. MakerSpace鈥檚 resources are available to members of the campus community with a valid SU I.D. The academic year hours are Monday through Friday from 10 a.m. to 7:30 p.m., and from noon to 6 p.m. on Saturday and Sunday.

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Information Technology Services Warns of Immigration and Payment Scams /blog/2025/01/29/information-technology-services-warns-of-immigration-and-payment-scams/ Wed, 29 Jan 2025 16:34:39 +0000 /?p=207198 The (ITS) team has received reports of a scam targeting international students. Attackers are impersonating government agencies (such as U.S. Immigration and Customs Enforcement) via email and phone calls, falsely claiming there are visa or immigration issues. Victims are pressured to stay silent and make urgent payments to the scammers鈥攐ften using gift cards.

ITS offers up the following advice should you receive one of these calls or emails:

  • Government agencies and legitimate businesses will NEVER demand payment via gift cards, cryptocurrency or wire transfers;
  • If you receive a threatening email or call, do not respond鈥攊mmediately report it to the ITS Helpdesk (315.443.2677) for assistance;
  • Verify any requests by contacting the agency directly using official contact details.
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Andrew Joncas Appointed as Inaugural Assistant Vice President for Enterprise Data and Artificial Intelligence /blog/2025/01/22/andrew-joncas-appointed-as-inaugural-assistant-vice-president-for-enterprise-data-and-artificial-intelligence/ Wed, 22 Jan 2025 15:25:02 +0000 /?p=206943 Information Technology Services (ITS) has announced the appointment of Andrew Joncas as the division鈥檚 first assistant vice president for enterprise data and artificial intelligence (AI). Joncas will report to Jeff Rubin, senior vice president for digital transformation and chief digital officer.

Andrew Joncas

Andrew Joncas

Joncas is a visionary technology leader with over 25 years of experience in designing and implementing transformative IT and data strategies. During his tenure at the University, he has managed multimillion-dollar technology portfolios, driven AI-powered innovations and optimized data infrastructure to support academic and research excellence.

鈥淎ndrew brings deep technical knowledge and hands-on experience that perfectly aligns with this position,鈥� Rubin says. 鈥淗is expertise in AI and data innovation will help drive forward our university’s strategic goals in enterprise data management, enhancing both academic programs and operational capabilities.鈥�

In his new role, Joncas will lead the strategic direction and operational execution of the University鈥檚 enterprise data and AI initiatives, including data access, governance, reporting and analysis.

鈥淚鈥檓 thrilled to step into this new role and explore how we can harness the power of university data and artificial intelligence,鈥� Joncas says. 鈥淭ogether, we have a unique opportunity to drive innovation and create transformative solutions for the entire University community.”

ITS will begin the search for Joncas鈥檚 successor as assistant vice president for infrastructure this month. In the interim, the ITS Infrastructure and Networking teams will report to Eric Sedore, associate vice president for information technology and chief technology officer.

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Information Technology Services Warns of Sophisticated Phishing Attacks Impersonating Trusted Sources /blog/2025/01/07/information-technology-services-warns-of-sophisticated-phishing-attacks-impersonating-trusted-sources/ Tue, 07 Jan 2025 19:22:04 +0000 /?p=206509 The Information Security team within has detected an increase in sophisticated phishing attacks targeting the University community. These phishing emails look real and often originate from compromised accounts at other universities. Attackers exploit recipients鈥� trust and use convincing tactics to steal account credentials.

Here is how these attacks typically work and how you can protect yourself.

How The Attacks Work

  • Spoofed emails: Attackers send emails that seem to originate from trusted peers or partners at other universities.
  • Fake document links: The emails contain links you are expected to click on. Recent attacks have used the pretext that a document that needs to be shared is encrypted and, in order to decrypt it, you must log in to the link.
  • Fraudulent validation: If recipients email the sender for confirmation because they are suspicious, attackers respond with reassuring but fake replies.
  • Credential theft: Trusting the response, recipients enter their credentials into a counterfeit Microsoft login page at the other end of the link.
  • MFA exploitation: The attackers harvest the credentials and use them to trigger a legitimate Microsoft multi-factor authentication (MFA) request, which victims will see in the Microsoft Authenticator app. Bad actors email their victims the two-digit code to enter into the app. If the victim enters it, the bad actors gain complete access to their accounts. If the victims use SMS as their MFA method, the bad actors will send an email trying to get the victim to send them the provided code.
  • Account misuse: Attackers use compromised accounts to attempt changes to payroll direct deposit information and/or to launch further attacks from the victim鈥檚 email account.

Protect Yourself

  • Be cautious of unexpected emails: Avoid clicking on links or providing information unless you are certain of the sender鈥檚 legitimacy.
  • Validate by phone, not email: If you suspect a phishing attempt, verify directly by calling the sender. Never rely on email validation for suspicious requests.
  • Beware of fraudulent MFA prompts: Be cautious of unusual MFA prompts or requests. Never enter codes from unknown sources. Microsoft MFA will never send the two-digit code via email. Any email claiming to provide such a code is fraudulent. If you use SMS as an MFA method, nobody will ever ask you for the code via text or email.
  • Report phishing attempts immediately: You can use Outlook鈥檚 鈥淩eport Message鈥� feature to flag suspicious emails.

Stay alert and reach out to the IT Security team (infosec@syr.edu) with any questions or concerns. Your vigilance is vital to keeping our community safe.

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New Licensing Agreement with Microsoft Offers Enhanced Security, Analytics and Collaboration /blog/2024/11/05/new-licensing-agreement-with-microsoft-offers-enhanced-security-analytics-and-collaboration/ Tue, 05 Nov 2024 20:28:54 +0000 /?p=205143 黑料不打烊 will transition from Microsoft A3 licenses to Microsoft A5 licenses as the result of a new agreement between the two organizations. Information Technology Services (ITS) announced the change as part of the division鈥檚 ongoing commitment to providing the best tools and resources to enhance productivity, security and overall experience.

There is no action required on the part of users to update their licensing. Immediate benefits of this change will include:

Advanced Analytics and Insights:听With the A5 license, users will have access to advanced analytics tools such as Power BI Pro, which can help create detailed reports, visualize data and gain deeper insights. These tools are designed to foster informed decision-making and improve productivity.

Improved Communication and Collaboration:听The A5 license includes advanced communications functionality in Microsoft Teams including dial-in conferencing for all meetings. This will enhance users鈥� ability to communicate and collaborate with colleagues, students and external partners, whether on campus or remotely.

Enhanced Security:听The A5 license includes advanced security features that are not available in the A3 license. These features include advanced threat protection, information protection and identity management capabilities. This means better protection against cyber threats, data breaches and unauthorized access, ensuring that our University鈥檚 data and your personal information are more secure.

Comprehensive Compliance Solutions:听The A5 license provides advanced compliance solutions that help ensure our University meets regulatory requirements. This includes tools for data loss prevention, eDiscovery and advanced auditing capabilities. These features will help maintain compliance with various regulations and protect sensitive information.

If you have questions about this or any other technology-related topic, please contact the ITS Service Center at听help@syr.edu听or 315.443.2677.

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ITS Introduces New Way to Report Phishing Emails /blog/2024/11/01/its-introduces-new-way-to-report-phishing-emails/ Fri, 01 Nov 2024 17:42:15 +0000 /?p=205029 To strengthen campus cybersecurity, Information Technology Services (ITS) is updating the process for reporting suspected phishing emails. Going forward, all phishing emails should be reported using Microsoft Outlook鈥檚 鈥淩eport Message鈥� feature.

This new method is faster and easier, ensuring that potential threats are quickly flagged for our information security team to address. By making it simpler to report suspicious emails, we can better protect our campus community from phishing attacks.

For step-by-step instructions on how to use the Report Message feature, please . If you have any questions, please contact the ITS Security Department at infosec@syr.edu.

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Navigating Cybersecurity: How to Be Your Own Human Firewall /blog/2024/10/10/navigating-cybersecurity-how-to-be-your-own-human-firewall/ Thu, 10 Oct 2024 16:25:15 +0000 /?p=204123 Hands typing on a laptop keyboard

Photo by Marilyn Hesler

Andrew McClurg, with (ITS), is often asked how people can stay safe online to protect against scams and hackers. He breaks it down to some basic points to remember.

鈥淚 always focus on four main things: passwords, multi-factor authentication (MFA), keeping software updated and knowing how to spot phishing emails and how to report them,鈥� says McClurg, an IT analyst with the Information Security (InfoSec) team.

Person with glasses wearing a navy blazer and plaid shirt, smiling at the camera.

Andrew McClurg

SU News caught up with McClurg for a Q&A on the best tips during Cybersecurity Awareness Month. Established in 2004 by Congress and the White House, the initiative raises awareness about cybersecurity’s importance and ensures people have the resources to be safer and more secure online.

For the University, InfoSec team members do everything they can to keep your experience online as safe as possible. As part of securing users and their data, the University has firewalls in place; these are security systems that monitor and control network traffic to protect a computer or network from cyberattacks. The challenge, however, is that hackers are getting smarter than ever. To stay safe online, you need to be your own human firewall.

What does that look like exactly? McClurg explains.

What can we do to keep our passwords safe?

  • Make sure all your passwords are unique across your accounts.
  • Create complex passwords.
  • Use long memorable phrases or song lyrics with numbers and special characters.
  • Never share your passwords with others. ITS staff will never ask for or need your password to assist you.
  • Setup a password manager to keep track of and monitor your passwords. This will suggest strong passwords, alert you to passwords that have appeared in data leaks and flag passwords used across accounts.

Why should we enable MFA?

MFA adds an extra layer of security to your accounts by requiring a second form of verification, such as a code or login approval request sent to your mobile device or email, in addition to your password. MFA requests could also require a biometric component, such as a fingerprint or facial recognition. The University requires the Microsoft Authenticator.听Something important to keep in mind is that you should never share your MFA codes with others and ITS staff will never ask for or need your MFA code to assist you.

Want to learn more about MFA? Visit our .

How do software updates play a role in keeping devices secure?

In addition to new features and general maintenance, software updates often include security patches that close vulnerabilities that bad actors might use to install malware, steal data or launch other types of attacks. It is recommended to keep your systems updated to strengthen your security posture. Often operating systems (e.g. Windows, macOS, Android, iOS) and some software offer automatic updates to make this process easier for the user.

What is a phishing email and what should I do if I receive one?

Phishing emails are a common tactic used by cybercriminals to steal sensitive information. You should be wary of unexpected emails, especially if they ask for personal information, create a sense of urgency or contain suspicious links/attachments.

If you receive a suspicious email, be sure to consider the following:

  • Does the URL look right?
    • On your smartphone or tablet, press the link and hold down until a dialog box appears containing the URL.
    • On your computer, hover over the link with your mouse. The URL will usually appear in the lower-left corner of your window.
  • Does the login screen look right?听Do not enter your NetID and password unless you are certain it is safe.
  • Are you expecting the document or link?听Be suspicious of unexpected emails sharing documents and links. If you are not sure, contact the sender (preferably via text message, phone or an alternative email address) and ask if they shared a document with you.
  • Do you know the person sharing it?听Consider the message suspicious if you do not know the person the message is from. Be aware, though, that phishers often use compromised accounts to send their messages, and they can also forge the sending address. If you feel at all unsure, call the person and ask if they shared a document or link with you.
  • Can you tell what the document is? Is it clear to you from the document title and message what the document is and why the sender is sharing it with you? Phishers often send vague messages that just say a document has been shared with you. They rely on your curiosity. Do not open suspicious shared documents just to see what they are.
  • Beware of flattery. Customized emails that compliment research and ask you to look at a shared document or link related to it. If it looks suspicious, do not log in.
  • Be suspicious of emails offering deals that seem too good to be true. For example, remote work that pays exceptionally well for little time investment or offers of heavily discounted or even free technology hardware, tools and musical instruments. A favorite of the security team is the free baby grand Yamaha piano, which appears several times each year.

You can report suspicious emails by using the Report Phishing function within Microsoft Outlook. This will alert the security team who will take the appropriate actions to remediate the incident, which may include deleting the email from all inboxes, locking accounts if sent from a 黑料不打烊 account and blocking the sender. Additionally, for the latest list of phishing emails that have recently circulated throughout the 黑料不打烊 community, visit the .

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MySlice to Be Unavailable During Update on Sept. 28 /blog/2024/09/24/myslice-to-be-unavailable-during-update-on-sept-28/ Tue, 24 Sep 2024 14:17:40 +0000 /?p=203555 The MySlice portal and all of the services accessed through the portal will be unavailable from 5 a.m. to 8 p.m. EST on Saturday, Sept. 28. This outage includes MySlice, the human capital management system, the campus solutions system and the financials system.

During the downtime, MySlice and all applications that are accessed only through MySlice will be unavailable. For a complete list of applications that will be unavailable during the downtime, please visit the .

For questions about this or any other technology-related topic, please contact the Information Technology Service Center at help@syr.edu or 315.443.2677.

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Information Technology Services Warns of Scam Sextortion Emails /blog/2024/09/13/information-technology-services-warns-of-scam-sextortion-emails/ Fri, 13 Sep 2024 19:03:32 +0000 /?p=203236 Several members of the University community, including faculty, staff and students, have notified Information Technology Services (ITS) that they recently received sextortion scam emails. It is important to know how to respond if you receive such an email.

What Is Sextortion?

Sextortion is a type of cybercrime in which the attacker claims to have access to intimate or compromising information about you, such as photos or videos. The sender will often demand payment, typically in cryptocurrency, in exchange for not releasing this information. To make their threats seem more real, they might include personal details such as your phone number, address or even the names of friends or family members. It is important to understand that bad actors often collect this information from publicly available sources without an actual breach of your accounts or devices.

What Should You Do if You Receive a Sextortion Email?

  1. Stay Calm: The goal of these emails is to create fear and urgency. It is important to stay calm and recognize that this is a scam.
  2. Do Not Respond: Do not engage with the sender or provide any personal information.
  3. Do Not Make Payments: These threats are baseless. Paying the attacker will encourage them to make additional requests.
  4. Report It: Forward the email to your local IT support so they can investigate and take appropriate action. If you are concerned about your personal accounts, consider updating your passwords and enabling two-factor authentication for additional protection.

Receiving such emails can be distressing. ITS is here to assist and guide you through the situation. The ITS Information Security team is actively working to address these incidents and to help protect our campus community.

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New Sign In Screen Launching Sept. 17 /blog/2024/09/10/new-sign-in-screen-launching-sept-17/ Tue, 10 Sep 2024 13:24:11 +0000 /?p=203065 Effective Sept. 17, the Microsoft Sign in experience for students, faculty and staff will feature a new look that reflects University branding guidelines.

The new Sign in screen will help users distinguish between the University-sanctioned portal and other Sign in screens that might be for personal accounts or malicious sites designed to trick users into revealing their account information.

The new look will be consistent across desktop, phones and tablet devices. Other features of the updated Sign in screen include a link to to get help with account access and the ability to add news alerts or other information.

screenshot of current Microsoft Sign in screen, which includes a muted pastel color backdrop, the Microsoft logo and a place to enter your email address, with the words "Sign in" and a blue button that says "Next"

Current Microsoft Sign in screen

A screenshot of the new Microsoft sign in screen, which includes a photo of campus, the 黑料不打烊 logo and the text "SIgn in, email address, Can't access your account?, and For further assistance, please contact the ITS Help Desk" and a blue button that says "Next"

New Sign in screen for desktops

A screenshot of the new Microsoft sign in screen on a smartphone, which includes the 黑料不打烊 logo and the text "SIgn in, email address, Can't access your account?, and For further assistance, please contact the ITS Help Desk" and a blue button that says "Next"

New Sign in screen for smartphones

A screenshot of the new Microsoft sign in screen, which includes a photo of campus, the 黑料不打烊 logo and the text "SIgn in, email address, Can't access your account?, and For further assistance, please contact the ITS Help Desk" and a blue button that says "Next"

New Sign in screen for tablets

 

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University Experiencing Significant Microsoft Slowdown, ITS Working to Resolve /blog/2024/08/20/university-experiencing-significant-microsoft-slowdown-its-working-to-resolve/ Tue, 20 Aug 2024 13:46:30 +0000 /?p=202334 Update, 11:20 a.m.: Information Technology Services (ITS) has resolved the issue with Microsoft. If users continue to experience difficulties, please .

As of Tuesday morning, the University is experiencing a significant slowdown with Microsoft services, including email. Users have reported email delays of up to 30 minutes or more. ITS is working with Microsoft to resolve the issue as quickly as possible.

SU News will update the campus community once the issue has been fixed.

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New OrangeNow Mobile App Puts the Entire Orange Experience at Your Fingertips /blog/2024/08/07/new-orangenow-mobile-app-puts-the-entire-orange-experience-at-your-fingertips/ Wed, 07 Aug 2024 17:45:21 +0000 /?p=201821 鈥淲here can I eat now?鈥� 鈥淲hat events are happening on campus now?鈥� 鈥淲hat assignment should I work on now?鈥� 鈥淲hat class do I have now?鈥�

To help students answer all these questions and more with just a few finger taps, 黑料不打烊 recently launched a new flagship mobile app experience. The , available on the and , was developed directly in response to student feedback and brings together many of the essential tools, resources and platforms that contribute to a thriving student experience on campus.

screencap of OrangeNow mobile app homescreenFeatures of the app include:

  • seamless integration with Blackboard to view class schedules, upcoming assignments, course announcements and connect with an academic advisor;
  • a robust dining hub highlighting food menus, hours of operations and real-time insight into how busy a dining center or caf茅 is before you go;
  • easy access to the Bus Tracker, campus maps, student activities calendars, MySlice, the Patient Portal/Wellness Portal and everything else needed to plan your day;
  • and links to other crucial pieces of the student experience: school/college websites, athletics, news, ITS, Libraries, SU Mail, printing, parking and more.

The launch of OrangeNow represents a significant step in the University鈥檚 ongoing digital transformation efforts, which aim to deliver a best-in-class digital and technological experience to the University community.

Jeff Rubin 鈥�95, G鈥�98, the University’s first chief digital officer, longtime faculty member in the School of Information Studies and the founder of SIDEARM Sports, the nation鈥檚 leading digital provider for college athletics, oversaw development and implementation of OrangeNow in partnership with Jeff Stoecker, senior vice president and chief communications officer.

Rubin says he is excited for the campus community to begin using the app and for the iterative process to continue with the addition of future enhancements on an ongoing basis. While the primary audience is currently students, the app鈥檚 features will be expanded to serve a broader audience, including faculty and staff.

鈥淎s with most digital platforms, OrangeNow was designed to adapt and evolve dynamically, ensuring we meet the needs of our users,” Rubin says. “While this is just the beginning, we are extremely proud of the user experience for our students. We are committed to continuing to add new features, integrate with existing tools and technology, and evaluate student needs and feedback to ensure this remains an integral part of the 黑料不打烊 technological landscape.”

鈥淲e鈥檝e heard from students that they want the functionality and portability of a mobile app dedicated to the many facets of life at 黑料不打烊,鈥� says Stoecker. 鈥淥rangeNow is a vibrant, fully customizable, comprehensive response to this need that synthesizes many of the tools and platforms students already use in one centralized digital location. We truly hope users find it valuable and that it helps students navigate a thriving life on campus with ease.鈥�

Campus community members are encouraged to download the app on the App Store or Google Play today! To share your thoughts, look for the 鈥淔eedback & Support鈥� button on the app鈥檚 home screen. Loving it so far? Be sure to leave a five-star review wherever you downloaded it!

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AirOrangeX Upgrade: Wi-Fi for All /blog/2024/07/01/airorangex-upgrade-wi-fi-for-all/ Mon, 01 Jul 2024 15:54:21 +0000 /?p=201101 On Tuesday, July 9, the AirOrangeX wireless network will transition to a new model that does not require users to log in with a username and password. In addition to offering the largest private wireless network in higher education, with enhanced connectivity for AT&T and T-Mobile customers, providing Wi-Fi free of authentication will make 黑料不打烊 the most connected campus in the country.

What to Expect

Based on tests conducted this summer, Information Technology Services (ITS) expects many existing AirOrangeX-connected devices to reconnect to the upgraded network automatically. Other users might be asked to 鈥淐onnect鈥� or receive a prompt to acknowledge the changes by clicking 鈥淥K.鈥� New devices, including those not previously supported such as Apple TV, Roku Sticks and other 鈥淚nternet of Things鈥� devices, can select AirOrangeX from the list of available Wi-Fi networks and connect freely.

As a result of the upgrade, ITS will remove the Gadgets&Games, AirOrangeGuest, SUAD and AirOrangeHelp wireless networks from the airspace around campus. Users who previously connected to those networks will connect directly to AirOrangeX instead. Other 黑料不打烊 locations around the world will also shift to a new AirOrangeGlobal network, which will boast enhanced device compatibility and ease of access at all locations.

Convenient, Secure Access

The new iteration of AirOrangeX makes it easier to join the network without compromising security.

For decades, most organizations have secured their Wi-Fi networks by requiring some form of authentication or registration. Over the last eight years, ITS has made significant investments to shift toward a security model that ensures users are secure on any network, anywhere in the world鈥攊ncluding those that do not require authentication.

While one might think a Wi-Fi network without authentication could introduce significant security risks, the University鈥檚 information systems (e.g., MySlice or Blackboard) require cloud-based multi-factor authentication using HTTPS encryption as required by all modern web browsers. The upgraded AirOrangeX network will also utilize Opportunistic Wireless Encryption to further enhance security on most modern devices made in the last five years.

Multiple virtual private networks will further enhance access to datacenter and cloud resources around the globe while also limiting users who do not authenticate to the underlying information services to internet access only, ensuring the campus community remains protected.

With questions about this or any other technology-related topic, please contact the ITS Service Center at help@syr.edu or 315.443.2677.

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Frequently Asked Questions About Answers Cloud Migration /blog/2024/06/17/frequently-asked-questions-about-answers-cloud-migration/ Mon, 17 Jun 2024 14:51:52 +0000 /?p=200839 This summer, Information Technology Services (ITS) will move the Answers knowledge base to the cloud, providing improved collaboration, new features and enhanced knowledge management and distribution. In advance of this migration, ITS has compiled the following list of frequently asked questions for your reference.

When is the Answers migration to the cloud taking place?
The migration will start on Friday, June 21, at 4 p.m. and will finish on Sunday, June 23. The application will be down during the migration. When it comes back up on Monday, June 24, all Answers content will be accessed in the cloud.

What happens if I go to answers.syr.edu after the migration?
The Answers website URL (https://answers.syr.edu/) will be re-directed to Confluence in the cloud, so you will still be able to access Answers via this web address.

I use Answers for information but don鈥檛 manage any content. What changes for me?
The user interface will look different, with a new and improved feel and some slight differences in the navigation. The search option, in particular, has been greatly improved. We encourage users to utilize this search feature to find documents that they require. To learn more, please visit .

Will I need to log in for publicly accessed information?
Users who access publicly available information will not need to log in.

I have a public space. What happens if I don鈥檛 do anything before the migration?
Space administrators have been made aware of the change. The migration team has been working with them prior to the migration. If administrators of public spaces do nothing, the public space will move over as-is. Some access to editing functions could be unavailable until space administrators check with the migration team.

I want to keep my information private, but the cloud version of Answers only allows public information. Where should I put my private content?
Should you decide that transitioning to a public platform does not align with your goals, we are committed to providing support in finding alternative solutions that suit your needs. For more information, please visit听.

I have a private space. What happens if I don鈥檛 do anything before the migration?
Private spaces that have not been addressed with one of the above available alternatives will be archived after the migration. Owners of private spaces have been notified of these options. Private space owners should check with the migration team if additional support is needed.

Is there still time to manage my content before the migration?
There is still time to clean up and manage content before June 21. If no cleanup is done, the spaces will be moved as per the public and private space details described above.

Who do I contact with questions?
Please direct questions to the Answers cloud migration team (aascsys@su-jsm.atlassian.net) or the听.

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黑料不打烊 to Provide Aira Visual Interpreting Service to Campus Community /blog/2024/05/01/syracuse-university-to-provide-aira-visual-interpreting-service-to-campus-community/ Wed, 01 May 2024 13:27:11 +0000 /?p=199481 Someone holding a cell phone with an app on the screen黑料不打烊鈥檚 Information Technology Services (ITS) division has announced a new partnership to make the available to the campus community at no cost, effective Friday, May 3. The University鈥檚 designation as an Aira Access Partner means that anyone鈥攊ncluding students, faculty, staff, families and other visitors who are blind or have low vision鈥攃an use the Aira Explorer mobile app鈥檚 on-demand visual interpreting service to navigate the campus environment and complete a variety of tasks. This new offering coincides with the approach of Global Accessibility Awareness Day on Thursday, May 16, a day dedicated to raising awareness of the importance of digital accessibility for the more than one billion people with disabilities worldwide.

How Aira Works

To take advantage of the newly available visual interpreting service, users can download and launch the Aira Explorer mobile app while on the University campus. With the tap of a button, the user鈥檚 phone streams live video to a trained Aira agent, who will then provide verbal descriptions of the caller鈥檚 surroundings and reading assistance as needed. With Aira, users with blindness or low vision can better access the campus experience, including:

  • Locating buildings and specific classrooms
  • Reading signage, menus, product labels, price tags and other posted printed materials
  • Attending events such as Commencement or sporting events
  • Locating items in the Campus Store
  • Finding items and available seating at dining halls

鈥淲e are thrilled to offer Aira鈥檚 visual interpreting service to anyone on campus,鈥� says Marla Runyan, assistant director of digital accessibility and Aira user. 鈥淲hether attending a special event or just moving through a typical day, Aira offers greater access and independence for the blind and low-vision community. Becoming an Aira Access Partner just makes sense.鈥�

Some well-known Aira Access Partners include Starbuck鈥檚, Bank of America, JPMorgan Chase & Co., TD Bank and the Smithsonian. 黑料不打烊 joins a robust list of Aira鈥檚 higher education partners, including:

  • Columbia University
  • Duke University
  • Princeton University
  • The Ohio State University
  • University of Pennsylvania

The Aira partnership continues recent investments in digital accessibility at 黑料不打烊. In March, the announced the availability of SensusAccess, a new and fully automated document remediation and file conversion service that makes electronic documents such as PDF files or Microsoft PowerPoint presentations more accessible to audiences of all abilities.

鈥淲e are excited to make Aira available to anyone who comes to campus, whether as a full-time student or as a visitor for a football game or concert,鈥� Senior Vice President for Digital Transformation and Chief Digital Officer Jeff Rubin said. 鈥淭his partnership attests to how technology can help create a university that is welcoming to all.鈥�

 

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Expert Available to Discuss Earthquakes and Communication /blog/2024/04/05/expert-available-to-discuss-earthquakes-and-communication/ Fri, 05 Apr 2024 18:00:20 +0000 /?p=198578 Many of us felt the shakes from the this morning. The emergency alert came to cellular phones in Central New York about an hour and a half later. an associate professor in the iSchool at 黑料不打烊, shared his thoughts on this communication below. If you’d like to schedule an interview with him, please reach out to Vanessa Marquette, media relations specialist, at .

portrait of Lee McKnightMcKnight writes: “The Northeast, fresh from experiencing a snowy April Nor’easter pummeling especially New Hampshire and Maine, and causing close to half a million to lose power, had a next shock with the 4.8 earthquake earlier today. Centered in New Jersey, but reportedly felt from Baltimore to Massachusetts, today’s minor rumble was far from the deadly threat Taiwan’s 7.2 quake a few days ago was. The impressive thing in the Taiwan quake was actually how well-built Taiwanese buildings are. Since while more than a thousand people were injured and there were deaths, without Taiwan’s now-strict building codes, the effects would have been far worse.

Which brings us back to the Tewksbury (N.J.) quake. Thankfully New York City, 45 miles away, reported no injuries.

What was noticeable, and alarming from an emergency communications perspective, was how slow authorities were to sound an alarm or send an alert. New York City’s ‘automated’ alert did not come out for more than 30 minutes after the quake, while New York State’s was even slower.

If the situation had been a tornado, or a more extreme quake, the slow official response could have had fatal consequences. Just a few days ago, for example, the Midwest experienced tornadoes and storms – while the National Weather Service itself was knocked off-line; not by the storm but by a hardware failure. The NWS ‘promptly’ restored operations 4 hours later; and announced they hoped to move to the cloud, Congress permitting, in coming years.

There is 1 common lesson: whether it is earthquakes shaking unexpected – or expected- places, Nor’easters, tornadoes.. the list goes on: resilient emergency communication matters. Not just for formal public safety authorities, but for all of us.

If we lost power while feet of snow fell (New Hampshire and Maine, today): how long could we maintain communication? (Never mind staying warm; ok that matters too).

If the Jersey quake was 7.3 and not 4.8…how bad would that have been? For buildings, and for emergency communication? (I shudder to imagine)

Whether we are worrying about emergency communication in a live emergency, or preparing for the future, considering our own vulnerabilities to disruptions, and the digital public infrastructure that we rely on today, whether National Weather Service, or state or city emergency services, or for our own daily digital needs: of you are not concerned, you are not paying attention.

We at 黑料不打烊 have been paying attention.

We developed and evolved the Internet Backpack, which sustainably maintains connectivity anywhere on the planet, indefinitely; one way or another.

That matters to the 2.6 billion still off the Internet, even on a good day; and听 to all of us, who might experience a need to receive or send emergency communications and obtain emergency connectivity, at any time; anywhere.”

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Professor Discusses Social Media Platform Outages /blog/2024/03/06/professor-discusses-social-media-platform-outages/ Wed, 06 Mar 2024 21:26:11 +0000 /?p=197543 Meta’s outage yesterday, and now LinkedIn today, reminded many of AT&T’s outage from the other week. Professor shared his thoughts on the outage below. McKnight is an associate professor in the iSchool at 黑料不打烊, faculty advisor to the Worldwide Innovation Technology and Entrepreneurship Club (WiTec), and an affiliate of the Institute for National Security and Counterterrorism (INSTC). If you’d like to schedule an interview with him, please reach out to Vanessa Marquette at vrmarque@syr.edu.

portrait of Lee McKnightMcKnight writes: “Meta suffered an outage disrupting Facebook, Instagram, and Messenger access use Tuesday morning for a few hours, reminding many of AT&T’s more epic outage a week earlier. How soon we forget the Red Sea Internet cable cut, also Tuesday, disrupting about 25% of Internet traffic between the Middle East and Europe.

Conspiracists and cybersecurity sales managers will both be disappointed by the truth: Tuesday was just another day of human errors and random accidents keeping our cloud to edge interconnected lives…interesting. Perhaps a bit edgier than most days since we could not retreat to our virtual reality for a few hours, but not by a lot.

Since we all completely forgot Instagram’s outage of May 2023. (And oh yeah Instagram’s 2021 outage because of a router configuration mistake…what month was that again?)

All this does is highlight the importance of cloud management, as we teach at the iSchool, and cloud architecture, as we also teach, since badly designed services are more vulnerable to disruption as technical issues such as a random accidental or Houthi-enabled cable听cuts -perhaps- disrupt load balancers and -perhaps- coincidentally, cloud services worldwide.听Or perhaps, it was just another cloud misconfiguration as AT&T customers suffered from a week earlier; from the outside it is hard to say precisely.

What we all should be aware of is our own need to be adaptive and resilient, and search for other networks when our primary ones are out.”

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Student, University Volunteers Build 44 Beds for Community Children in Need /blog/2024/02/26/student-university-volunteers-build-44-beds-for-community-children-in-need/ Mon, 26 Feb 2024 17:42:55 +0000 /?p=197109 The number 44 holds a special significance on the 黑料不打烊 campus, and in true University fashion, 44 children in the City of 黑料不打烊 will soon receive new beds and bedding鈥攕ome for the first time鈥攖hrough a project that has touched the hearts and hands of several dozen University students, staff and organizational volunteers.

The 108 volunteers gathered on Feb. 23 at Skybarn on South Campus for a three-hour workshop to sand, drill and assemble wooden bunk beds. The group included 86 University students, 11 staff, faculty and retirees, plus 11 other members of the 黑料不打烊 chapter of (SHP).

four students working on drilling wooden boards

Student volunteers work on drilling boards as part of the SHP bed assembly work. (Photos by Amelia Beamish)

SHP, whose mantra is 鈥淣o Kid Sleeps on the Floor in Our Town,鈥� is one of 270 chapters nationwide. The organization鈥檚 mission is to build and deliver new beds and bedding to children who may have been sleeping on a couch or the floor, and who, in many cases, have never had a bed of their own.

The 黑料不打烊 SHP group has partnered with the for Public and Community Service鈥攖he University鈥檚 hub for academic community engagement鈥攆or several years. Though the chapter has built and delivered 4,564 beds to 黑料不打烊-area children since it began in 2018, 870 kids are still on the waitlist. SHP leaders say 76% of the beds built here will go to children who live within two miles of campus.

Friday鈥檚 event was organized by (SUVO) president 鈥�25, a dual public relations and psychology major from Norwalk, Ohio. She says this is the first time in a decade that SUVO has initiated a large-scale volunteer project, and it鈥檚 one that seemed to resonate with everyone who heard about it.

鈥淗undreds of children in 黑料不打烊 are currently sleeping on the floor. We often take a bed for granted, but it can have such an impact on one鈥檚 overall physical and mental health,鈥� Ceccoli says. 鈥淎 bed is not something I鈥檝e ever given a second thought. I crawl into my bed when I鈥檓 sick, need a safe place or want some alone time. SHP鈥檚 goal of providing children who need but don鈥檛 have that safe space is such a worthy mission that I鈥檓 humbled and honored to leverage student resources to help a community partner.鈥�

students working on sanding boards

In a different area, student volunteers sand boards.

advisors Karrie Catalino and Mackenzie Jackson encouraged Ceccoli to bring the bed-building initiative to campus. Planning began in September 2023. Ceccoli applied for Student Association funding and SUVO was awarded nearly $12,000 to cover the costs of all materials and bedding. Once SUVO started promoting the event, volunteers eagerly signed on, including Phanstiel Scholars, Our Time Has Come Scholars and Kessler Scholars. Others reached out, too, including the University鈥檚 Brighten a Day unit, the Construction Management Club and Jonathan French, associate teaching professor and undergraduate director in the chemistry department in the , Ceccoli says.

Past and Current Employees

Several current and retired University employees are involved as volunteers with SHP and have been instrumental in the local chapter’s efforts. In 2018, employees Jon Wright, now retired from , and Jeff Pitt 鈥�91, director of information technology services at the College of Arts and Sciences, formed the chapter and still serve as its co-presidents. Back then, they approached Dave Hoalcraft 鈥�85 to join them. A 36-year University employee who retired in 2021, Hoalcraft now volunteers as SHP鈥檚 shop manager and bed-building trainer.

three people giving the thumbs-up sign

SHP-黑料不打烊 volunteers Dave Hoalcraft, left, a retired University employee and Jeff Pitt, right, a current employee, worked with SUVO president and student Claire Ceccoli to lead the project.

Pitt says he likes that SHP fulfills two needs in the community. 鈥淥ne is the obvious one of providing a warm, comfortable place to sleep for children in need. The second is subtler: providing an outlet for people who want to give back to the community but who don鈥檛 know how to get started.”

Hoalcraft says the group鈥檚 mission 鈥渨as a direct bullseye for me [so] I jumped right in. I am 鈥楩orever Orange,鈥� so doing a bed build with students on campus means a lot to me. I get to help a lot of kind people build beds for children in our community and ultimately help get children their own beds. It is awesome that 黑料不打烊 students give back directly to the children in the community where [the students] live.鈥�

On-Campus Spark

This is the first time SHP has held a mobile bed build on campus, and Ceccoli thinks the location has been key to the success of the event. 鈥淚 think it can sometimes be intimidating for students to get off campus,鈥� she says. 鈥淪UVO is seeking to connect students to the community and to inspire them to volunteer by making this opportunity accessible. We hope they will continue beyond this event to help SHP build or deliver more beds.鈥� SUVO plans to provide students with information about additional volunteer opportunities.

鈥淭his is a beautiful testament to the interest and passion 黑料不打烊 students have for community engagement,鈥� Ceccoli says. 鈥淚 want to work in the nonprofit sector. This is so real for me and to think of the impact we鈥檒l be making on these children鈥檚 lives and their families鈥� lives while amplifying SHP鈥檚 mission is wonderful. Quite literally, I鈥檇 do this for the rest of my life.鈥�

two women posed together

Claire Ceccoli with Kathryn Bradford, Shaw Center employee and SUVO advisor

Kathryn Bradford 鈥�06, Shaw Center administrative coordinator and SUVO advisor, says she is extremely proud of how Ceccoli used knowledge from her classes and her Shaw Center leadership development intern experience to take the project from idea to reality through diligence, passion and positivity. 鈥淗opefully this experience will encourage more students to participate in community engagement as a continuing part of their educational experience and beyond,” Bradford says.

 

Are you engaged in a volunteer activity that is having an impact on the greater community? In upcoming editions of SU Today, we plan to profile some of our faculty, staff and students who are making the world a better place through community service. Please email internalcomms@syr.edu with your story.

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Open Source Project Office Established With Sloan Foundation Grant /blog/2024/02/14/open-source-project-office-established-with-sloan-foundation-grant/ Wed, 14 Feb 2024 14:59:14 +0000 /?p=196577 黑料不打烊 is now home to a new hub supporting the development of open-source software and offering resources for faculty, students, staff and academic partners conducting and accessing open-source work.

The (OSPO) is supported by a grant from the totaling more than $630,000, according to , vice president for research. A collaboration between the , and (ITS), OSPO will be operated by (CASE).

鈥�05, G鈥�11 has been named as the office director. 听He previously served as the high-performance computing facilitator at the University of Massachusetts, Dartmouth, and as a senior scientist at the Max Planck Institute for Gravitational Physics. Capano recently returned to 黑料不打烊 to also serve as a research professor in the .

Collin Capano

Collin Capano

鈥淚 am excited to be back in 黑料不打烊 and leading such an important initiative,鈥� Capano says. 鈥淭here is growing recognition in academia of the importance of open-source software and open-source research more generally. The OSPO will help nurture open-source work and make 黑料不打烊 a leading institution on open-source education and research.鈥�

OSPO is a multidisciplinary initiative that coordinates activities across schools and colleges and accelerates research and creative work by leveraging open-source software and best practices. The goal is to train the next generation of leaders in open-source software development and help faculty, staff and students transition existing software into sustainable, open-source material or adopt open-source solutions to pressing problems across disciplines.

Besides Libraries and ITS, additional support for the initiative is provided by the , the and the . The grant also supports a new postdoctoral fellowship and single-semester research assistantships for students who are doing software-intensive research.

鈥淲hile we have excelled at providing computing hardware for research, 黑料不打烊 has lacked a hub to coordinate open-source development efforts across campus; the Open Source Project Office fills that missing critical need,鈥� Brown says. 鈥淭his builds on the University鈥檚 history of cross-campus collaboration, a public-spirited approach to innovation and technology, a vision of bringing emerging technologies to research labs and classrooms and ultimately offering knowledge to the world through public engagement around emerging technologies.鈥�

OSPO will work with the to help shape how open-source practices impact career development and to strengthen the University鈥檚 open-source community relationships.

Brown, who has two decades of experience in open-source software development, is the principal investigator on the development project. Co-principal investigators are and .

The University鈥檚 open-access publishing policies, read-and-publish agreements and open publishing systems are coordinated by the Libraries, as is the development of the University鈥檚 Open Data archive. The Libraries will expand advising and support services for open-access publishing and data management as part of OSPO.

The ITS team includes two cyberinfrastructure engineers who support access to a variety of computing hardware and infrastructure for faculty and students. ITS also oversees the University鈥檚 multi-faceted digital transformation project.

Contact OSPO by emailing ospo@syr.edu.

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Search Committee Appointed to Identify University鈥檚 Next Chief Information Officer /blog/2023/09/18/search-committee-appointed-to-identify-universitys-next-chief-information-officer/ Mon, 18 Sep 2023 13:31:58 +0000 /?p=191768 Chancellor Kent Syverud today announced the members of the search committee charged with identifying 黑料不打烊鈥檚 next chief information officer. The chief information officer reports directly to Chancellor Syverud and oversees Information Technology Services (ITS), which provides centralized technology and support services for academic and administrative functions of the University. The ITS portfolio includes the campus network and Internet connectivity, enterprise academic and administrative systems, information technology security, telecommunications, and telephone and walk-in service centers.

鈥淭echnology is the backbone for faculty research, scholarship, creative work and collaboration; for educating our students in bold and different new ways; and for competing in tomorrow鈥檚 world,鈥� says Chancellor Syverud. 鈥満诹喜淮蜢� is taking bold steps in technology strategies and investments, and we need a dynamic and visionary leader to head our technology strategy and infrastructure. I am confident in this search committee鈥檚 ability to identify an outstanding chief information officer who will help propel 黑料不打烊鈥檚 digital and technology capabilities to exceed the needs and expectations of our students, faculty and staff.鈥�

The committee will be led by Jeff Rubin, special advisor to the chancellor on esports and digital transformation and professor of practice in the School of Information Studies. Chancellor Syverud will serve on the search committee given the critical importance of the chief information officer role. Other members include:

  1. Sharon Barner 鈥�79, University Trustee
  2. Candace Campbell Jackson, senior vice president and chief of staff
  3. Nick Donofrio G鈥�71, H鈥�11, Life Trustee
  4. Brett Padgett, senior vice president and chief financial officer
  5. Gretchen Ritter, vice chancellor, provost and chief academic officer

The goal of the committee is to complete the search by the end of the Fall 2023 semester with the new chief information officer beginning early in 2024. Korn Ferry, an executive search firm with expertise in higher education, will support the search.

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Back to (Cybersecurity) School: 5 Tips From ITS /blog/2023/08/21/back-to-cybersecurity-school-5-tips-from-its/ Tue, 22 Aug 2023 00:43:42 +0000 /?p=190569 The digital realm is riddled with email and phishing scams, hoaxes, fake websites, spam and sundry schemes that hackers and identity thieves conjure up to trick people into revealing bank account and credit card numbers, Social Security numbers and other confidential information. Information Technology Services (ITS) wants to help the Orange community be aware of best practices around safe computing. With that in mind, the start of a new semester is a good time to brush up on information security do鈥檚 and don鈥檛s. Here are five tips from the .

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ITS Advisory: Texting-Based Phishing Scam /blog/2023/06/21/its-advisory-texting-based-phishing-scam/ Wed, 21 Jun 2023 13:16:31 +0000 /?p=189249 Information Technology Services (ITS) has received reports of malicious texting, also known as smishing, occurring on campus. These scams involve individuals receiving text messages from someone claiming to be a known University staff member. The scammer requests account information and/or money, often in the form of gift cards, under the pretense of needing assistance.

It is important not to respond to these fraudulent texts. If you have interacted with such a text, please disregard any instructions provided and refrain from responding to any further messages from the sender.

Identifying Smishing Messages

  • Be cautious of text messages that appear to be from University staff members who don鈥檛 typically contact you via text. If in doubt, reach out to the sender through an alternative phone number or their University email address.
  • Treat text messages from unknown numbers with suspicion. If uncertain, contact the sender through a known number or email address to verify the authenticity of the text.
  • Avoid clicking on any links or opening attachments in text messages, as they might be part of a malicious scheme.
  • Similar to phishing, smishing tactics rely on fear, urgency, and/or placing you in a helper role to manipulate your actions according to the scammer鈥檚 wishes. Stay vigilant and cautious.

Dealing with Smishing Messages

  • Do not reply to the text message.
  • Report it to the ITS Service Center at 315.443.2677 or help@syr.edu.
  • Block the number from contacting you.
  • Delete the message and report it as junk.
  • The to take to block malicious texts and robocalls.

Getting Help

Those who need more information or assistance with smishing can contact the ITS Service Center at 315.443.2677 or help@syr.edu. Faculty and staff can also contact their local IT support team. To receive timely notification from ITS of current information security threats, follow .

Story by Andrew McClurg听

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A Family Affair: ITS Staff Members John and Gianna Mangicaro Share a Lifetime of 黑料不打烊 Memories /blog/2023/06/12/a-family-affair-its-staff-members-john-and-gianna-mangicaro-share-a-lifetime-of-syracuse-memories/ Mon, 12 Jun 2023 21:08:00 +0000 /?p=189005 Growing up, Gianna Mangicaro 鈥�18 loved shadowing her father, John, a University employee of over 40 years, on Take Your Child to Work Day. Invigorated by the energy of campus, Gianna knew when it came time to select a college, 黑料不打烊 would be at the top of her list.

John Mangicaro holds his infant daughter, Gianna, in his Newhouse workspace in 1996.

John and Gianna in John’s workspace at Newhouse in 1996

She recalls following her dad around classrooms as he checked on the technology required for teaching and learning鈥攚hich at the time consisted mainly of overhead projectors. John worked back then as a technologist in what would eventually become the Information Technology Services (ITS) department. 鈥淛ust being around college students and seeing the classroom checks, I would say to myself, 鈥極K, someday I鈥檓 going to be in one of those seats,鈥� Gianna says. But even she couldn鈥檛 have predicted how large of a role 黑料不打烊 would play in her life.

Forever Orange, in Every Sense

In 2014, Gianna鈥檚 dream came true as she enrolled as a management major in the , and four short years later鈥斺€淚t鈥檚 the blink of an eye and you鈥檙e done with your college career,鈥� she says鈥攕he graduated at the top of her class in Whitman in 2018.

three photos side-by-side of John and Gianna Mancigaro in front of the Hall of Languages at various points in Gianna's life (childhood, college, and college graduation)

Time flies: John and Gianna pose together in front of the Hall of Languages during grade school (left), college (center) and at Gianna’s undergraduate Commencement (right).

Since then, she鈥檚 held several professional roles at 黑料不打烊, including working at University College (now the College of Professional Studies) on its pre-college program for high school students, and now in ITS as associate director of learning environments and media production (LEMP). Gianna oversees the technical aspects of a large scope of campus events, primarily in the K.G. Tan Auditorium in the National Veterans Resource Center at the Daniel and Gayle D鈥橝niello Building.

She is also working on an online MBA degree through Whitman, which she plans to complete in May 2024. 鈥淚 enjoyed every moment of my undergraduate career鈥擨 loved it so much I had to come back and earn a second degree,鈥� Gianna says. A proud alumna, she serves on the through the Alumni Association and admits, 鈥淚 loved the Orange spirit at the University so much that I never left.鈥�

After one conversation with her father, you realize鈥攊t might just be in her DNA.

A Dream Job 35 Years in the Making

While John is quick to extol Gianna鈥檚 academic and career success, his own route to a successful career in academia has perhaps been a little less 鈥渂y the book.鈥�

He calls himself a 鈥渂orn tinkerer鈥� who learned everything he knows about mechanics, engineering and technology by opening things up, taking them apart and seeing for himself how they worked. Rather than attending college, John pursued trade schools and on-the-job learning, joking that the only degree or certificate he鈥檚 ever received from 黑料不打烊 is in scuba diving.

鈥淚 wasn鈥檛 much of a school person. I learned through the practical,鈥� he says. 鈥淚鈥檝e been called the 鈥楳acGyver鈥� of the University, because anything that鈥檚 challenging鈥攚hether it鈥檚 mechanical or electrical or whatever鈥攖hey can usually call on me to figure it out.鈥�

At 黑料不打烊 John has held various roles, from managing classroom technology to providing many iterations of audiovisual support as technology progressed over the years. He now has what he calls his 鈥渄ream job鈥� as an instructional technology engineer and manager of the , a collaborative, Universitywide lab that provides the space and resources to help its users imagine, design, build, tinker, modify, hack, teach and learn.

3D printed heads of John and Gianna Mangicaro

3D-printed heads of John Mangicaro and Gianna Mangicaro, created from scans at the ITS MakerSpace

鈥淏ack in 2012, 3D printers were just starting to appear in the mainstream. The University bought one and I had a little 鈥榰nderground鈥� MakerSpace in the back room of Newhouse, as well as a laser engraver,鈥� John says. 鈥淲ord started getting around. Then one day, Chris Sedore [then-chief information officer] came to me with the idea to build out what he called a 鈥榟ackerspace.鈥� I loved the idea. That鈥檚 how the MakerSpace was born.鈥�

John has spent the last 10 years relentlessly dedicated to the MakerSpace, which now houses 20-plus 3D printers, two laser engravers, embroidery and sewing machines, vinyl printing and cutting equipment, T-shirt printing and other tools.

鈥淚t鈥檚 a constantly evolving facility. I let it become student-driven and that is what it is today,鈥� John says. 鈥淭he students who work for me, they go on to build rockets, submarines, helicopters, you name it. They鈥檙e our true gems. I always tell them, 鈥業t only took 35 years for me to find my dream job, so be patient.鈥欌€�

Who鈥檚 the Boss?

Gianna and John Mangicaro seated together at a table in the ITS MakerSpace

Gianna and John at the ITS MakerSpace

The MakerSpace is now under the purview of LEMP, meaning that while John officially reports to Mike O鈥橫ara, associate CIO for academic service centers, Gianna has some involvement in John鈥檚 work. Currently, Gianna is busy planning for celebrations of the 10-year anniversary of the MakerSpace during Orange Central this fall.

鈥淚t鈥檚 always fun. People say, 鈥極h, she鈥檚 you鈥檙e boss now,鈥� and I go, 鈥榃ell, she always was,鈥欌€� John says, laughing. 鈥淪he knows the machines as well as I do and she has all of the practical knowledge.鈥�

It鈥檚 no coincidence. After all, Gianna grew up learning everything she could from her father鈥攊ncluding how to change a tire on her car, snake a kitchen sink, tap maple trees in their neighborhood for syrup and use a wood splitter鈥攁t age 8. (鈥淚 told her not to tell her mom about that one,鈥� John says.)

鈥淗e’s a very creative person and whatever he puts his mind to, he is able to accomplish it,鈥� Gianna says of her father. 鈥淚 always had the belief that if he learned how to do something or how something works, I could also figure it out.鈥�

A recent example of father-daughter collaboration occurred last fall when the University hosted Micron Technology as the company announced its transformational investment in the Central New York area at Tan Auditorium.

鈥淲e used to hold our microphones together with tape and once the tape had come apart during a presentation and we could see it on the recording, so we knew we couldn鈥檛 have that happen again,鈥� Gianna says. 鈥淚 went to the MakerSpace to see if they could 3D-print some microphone clips for the Micron event and they were able to quickly print them for us. One even ended up on the governor鈥檚 podium. The MakerSpace is a place where you can create a small idea that solves a pretty big problem鈥攍ike tape coming apart on a microphone.鈥�

A Lifetime of Orange Memories

From Gianna visiting her dad鈥檚 outpost in the Newhouse School as an infant to enjoying family meals together at the restaurants on Marshall Street. From attending bowl games and dozens of other Orange athletic competitions to planting trees together in honor of the Remembrance Scholars. From Gianna naming Otto鈥檚 Juice Box when the Barnes Center was renovated to seeing Elton John perform in the JMA Wireless Dome last year, 黑料不打烊 is woven deeply into the fabric of the Mangicaro family.

Composite image of Gianna, John and family at an Elton John concert in the JMA Wireless Dome (left) and John and Gianna Mangicaro on the turf during a football game at the JMA Dome

At left, Szlamczynski, Gianna, Carolyn and John Mangicaro are ready to watch Elton John perform in September 2022. At right, John and Gianna pose on the turf of the JMA Dome.

Often accompanied by John鈥檚 wife and Gianna鈥檚 mother, Carolyn, and Gianna鈥檚 fianc茅 Christopher Szlamczynski 鈥�18 (who works as assistant director of satellite facilities in the Barnes Center at The Arch) on their adventures, the pair speak highly of the University and the important role it has played in their lives.

鈥淚t鈥檚 just like an extended home for us. Everything we do at home, we do here鈥攚orking, eating, laughing, spending time together,鈥� John says.

鈥淔rom the time I was a baby, everyone on campus was always excited to see you. As a student, there were faculty members who are super passionate about what they do and I was able to learn so much from them,鈥� Gianna says. 鈥淣ow as a staff member, I鈥檓 able to interact with so many different people and departments. It’s just an awesome place with a lot of great individuals that are just super happy to be here, too.鈥�

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Applications for the Summer Institute for Technology-Enhanced Teaching and Learning Due Friday /blog/2023/04/26/applications-for-the-summer-institute-for-technology-enhanced-teaching-and-learning-due-friday/ Wed, 26 Apr 2023 16:44:40 +0000 /?p=187581 Applications for the 2023 Summer Institute for Technology-Enhanced Teaching and Learning (SITETL) are due Friday, April 28. SITETL is an exciting hands-on program for faculty members who wish to develop their expertise and use of classroom technology in their courses, regardless of course format. Interested instructors can learn more and apply on the .

Offered twice in separate, weeklong sessions by the online learning services team, SITETL will be held May 22-26 and again June 5-9. Each session is limited to 15 participants selected through a competitive application process.

Program workshops explore current topics and technologies, as well as strategies and pedagogies to support accessible online teaching and learning. Participants will work alongside colleagues from disciplines across the University as they develop skills and design content for their courses. Instructors will learn about a variety of technologies with a focus on enhancing instruction for students. Sessions will include presentations, panel discussions and hands-on lab time.

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Information Security Training for Faculty and Staff Due April 2 /blog/2023/03/09/information-security-training-for-faculty-and-staff-due-april-2/ Thu, 09 Mar 2023 19:21:26 +0000 /?p=185716 The annual information security training for University faculty and staff has begun. All faculty and staff must complete mandatory information security training in accordance with New York State requirements.

Faculty and staff can complete their annual training at any time by following these steps:

  • Go to听MySlice
  • Select听Employee Resources from the Employee Home dashboard
  • Click on the听Security Awareness tile
  • Watch the video and answer the questions that accompany it

The deadline to complete this training is April 2.听Once you complete the training, you will be eligible to be randomly selected for the weekly drawing for a $25 prize from the 黑料不打烊 Campus Store. You will be eligible for all subsequent weekly prize selections, for a total of four prize opportunities for those who complete the training during the first week.

 

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Change to Sign-In Experience for Some Applications and an Upcoming MySlice Update /blog/2023/03/01/its-update-change-to-sign-in-experience-for-some-apps-on-march-14-myslice-update-on-march-18/ Wed, 01 Mar 2023 13:56:00 +0000 /?p=185392 Information Technology Services (ITS) would like to share the following updates regarding University resources. For more information about technology on campus, please visit the or explore the . ITS also is on .

Change to Sign-In Experience for Some University Applications

On March 14, many University applications such as Zoom and Qualtrics will transition to the Office 365 sign-in experience, which should be familiar to those using SUMail, MySlice or Blackboard. Users do not need to do anything to prepare for this transition. After the change is made, users will experience a consistent sign-in experience across many of the applications they use.

Scheduled MySlice Update on March 18

MySlice will be unavailable Saturday, March 18, when a system update is performed. ITS asks users to plan their MySlice activities accordingly. Once complete, benefits of the update will include enhanced performance on mobile devices, a new notifications bar and additional options for customization.

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‘Ultra’ Strength: ITS Online Learning Services Helps Ease Transition to New Blackboard Version /blog/2023/01/19/ultra-strength-its-online-learning-services-helps-ease-transition-to-new-blackboard-version/ Thu, 19 Jan 2023 23:31:04 +0000 /?p=183820 Beginning with the Fall 2024 term, all University Blackboard courses will be offered in Ultra Course View, an entirely redesigned approach to Blackboard courses both for instructors and for students.

Ultra Course View includes a clean, modern look and a single-page course structure that uses learning modules and folders to organize course content. In preparation, the ITS Online Learning Services team will help instructors who use Blackboard to transition to Ultra Course View over the next 18 months.

screen shot of Ultra DemoInstructors from all schools and colleges are invited to participate in a hosted by the ITS Online Learning Services team on Thursday, Jan. 26, from 10 a.m. to noon. During this virtual session, participants will create new course materials in Ultra and import existing materials from original courses into an Ultra course.

Before registering, interested instructors should enroll in the asynchronous for access to an Ultra course sandbox and an introduction to Ultra courses.

鈥淲e recognize and appreciate the time and energy involved for each instructor and will continue to provide updates, training and tips,鈥� says Michael Morrison, associate director for Academic Service Centers. 鈥淲e are excited to assist instructors as they take advantage of a modernized Blackboard and create first-class Ultra courses.鈥�

The transition has already begun for some instructors. Ten courses were taught using Ultra Course View in the Fall 2022 semester, and more than 30 courses will feature Ultra Course View during the Spring 2023 term. In addition, more than 50 instructors have already participated in information sessions or course building sprints.

Feedback for both the tool and the support has been positive. One sprint attendee appreciated 鈥渂oth the group question/answer sessions and the personal help that I received. Having the sandbox available during the session is very helpful, also.鈥� An instructor who used Ultra last semester shared that it was 鈥渕ore intuitive to use,鈥� with students realizing that 鈥渋t was easier than the old one. Those who used phones and iPad had a much easier time than in the past.鈥�

Instructors can learn more about , including features, access and a timeline. OLS staff have worked to test and configure Ultra courses, create support documentation and design training materials to provide for a smooth experience for instructors.

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Blackboard Ultra Course Building Session on Wednesday, Jan. 4 /blog/2022/12/20/blackboard-ultra-course-building-session-on-wednesday-jan-4/ Tue, 20 Dec 2022 21:35:27 +0000 /?p=183220 Beginning with the Fall 2024 semester, all University Blackboard courses will be offered in Ultra Course View. To help instructors who use Blackboard prepare for the transition, the ITS Online Learning Services (OLS) team will host an 听on Wednesday, Jan. 4., 2023.

Blackboard Ultra Course View Training Session screen shot

Preview of what Blackboard Ultra Course View will look like.

Blackboard Ultra Course View is an entirely re-designed approach to Blackboard courses, both for instructors to create content and for students to participate in courses. This includes a clean, modern look and a single-page course structure that uses learning modules and folders to organize course content.

You can learn more about听, including features, access and a timeline. OLS staff have worked to test and configure the courses, create support documentation and design training materials to provide a smooth experience for instructors. This includes an asynchronous Ultra Course View Orientation course and short, synchronous training sessions called .

Instructors can听听for Ultra Course View sandboxes to explore the new course look, feel and function. Instructors also can听听in Ultra and Original Course View.

OLS recognizes the time and energy involved for each instructor and will continue to provide updates, training and tips. OLS staff are excited to assist instructors as they take advantage of a modernized Blackboard and create first-class Ultra courses.

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Protecting Yourself from Phishing Scams /blog/2022/08/18/protecting-yourself-from-phishing-scams/ Thu, 18 Aug 2022 18:07:35 +0000 /?p=179182 The start of a new semester offers a good opportunity to assess the current phishing landscape. While multi-factor authentication, strong passwords and anti-virus software remain key ingredients to information security, bad actors continue to adapt their methods and schemes.

Some things to keep in mind:

  • Attackers are doing their research. They search for email addresses, roles, phone numbers and office locations and will even search social media sites like LinkedIn to gather more information on their targets. They use this data to craft attacks that are believable to their targets.
  • Phishing emails attempt to engage the recipient in an email conversation to elicit funds. These might be attacks that try to share a document or emails that appear to come from a peer or a supervisor asking, “Are you there and can you help me?”
  • Attackers interact with their targets in real-time. When they send a phishing message, they monitor activity to know when to send a second email or text message asking their victims for their multi-factor authentication (MFA) token or code.
  • Although phishing attacks have become more sophisticated and challenging to detect, there often are tell-tale clues. Carefully check the message’s return address and ask yourself if it makes sense. Evaluate the link or attachment in the message for validity. Does it look valid? Ask yourself if you are expecting such a message from the sender. If not, reach out to the purported sender in a separate email or phone call to validate the message.
  • One of the best ways to help protect yourself is not to use the same password across multiple sites and services. When attackers compromise a password from one system, they will use that same password to try and access accounts at Google, Apple, Microsoft, social media and other services. Reusing your password for multiple services leaves you exposed to this common tactic.
  • If unsure, ask. As stated, attackers are getting more sophisticated and detecting their phony emails is getting more difficult. If you are at all uncertain about the validity of a message, contact the ITS Information Security team by email at itsecurity@syr.edu.

To learn more about information security, visit the .

This story was written by Chris Croad, chief information security officer at 黑料不打烊.

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黑料不打烊 to Pilot Private Cellular Network in Select Residence Halls, Academic Buildings /blog/2022/07/13/syracuse-university-to-pilot-private-cellular-network-in-select-residence-halls-academic-buildings/ Wed, 13 Jul 2022 14:57:44 +0000 /?p=178485 黑料不打烊, in partnership with JMA Wireless, will soon install a cutting-edge, 5G private wireless network in select residence halls and academic buildings as part of a pilot program that will run for the duration of the Fall 2022 semester. The pilot program will assess technology aimed at simplifying connectivity, improving bandwidth and increasing coverage for students, faculty and staff, inside and outside the classroom. This initial pilot program will focus on a random group of students selected to participate.

baseball cap with letter S on desk in residence hall room

The University, in partnership with JMA Wireless, will install a cutting-edge, 5G private wireless network in select residence halls and academic buildings as part of a pilot program. Photo by Marilyn Hesler, staff photographer

鈥淭echnology is among the most rapidly evolving parts of our lives鈥攑rofessionally, personally and recreationally,鈥� says Eric Sedore, interim vice president and chief information officer. 鈥淎s our community鈥檚 needs and expectations change, it is imperative that we align our technology to meet our students, faculty and staff where they are. My colleagues in Information Technology Services [ITS] and I are looking forward to learning from this pilot program, assessing the feedback and applying key learnings to the future of technology on our campus.鈥�

This new technology is being leveraged at various facilities across the United States, including on college campuses and at event facilities and private companies. The pilot program will help the University determine whether its users will broadly adopt and benefit from this technology.

鈥淕iven the ever-growing digital nature of teaching, living, learning and research at 黑料不打烊, now is the time to advance our technology infrastructure,鈥� says Sedore. 鈥淚 am confident the pilot will provide our community with the elevated experience provided by 5G wireless technology.鈥�

Individuals selected to participate will receive a survey request from ITS to indicate their willingness to opt into the pilot program and identify the phone and laptop models they plan to use to connect to the on-campus network. ITS will monitor adoption rates and collect and assess feedback through the fall semester. The outcomes of the pilot, along with anticipated next steps, will be shared with the campus community in spring 2023.

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Sam Scozzafava Jr. G鈥�12 Announces Retirement; Eric Sedore to Serve as Interim Chief Information Officer /blog/2022/06/30/sam-scozzafava-jr-g12-announces-retirement-eric-sedore-to-serve-as-interim-chief-information-officer/ Thu, 30 Jun 2022 19:20:19 +0000 /?p=178235 Samuel Scozzafava PortraitSamuel 鈥淪am鈥� Scozzafava Jr. G鈥�12, vice president and chief information officer, and a longtime member of the 黑料不打烊 community, today announced he will retire from the University after more than 15 years of service. Eric Sedore, chief technology officer, will serve as interim vice president for information technology and chief information officer (CIO), reporting directly to Chancellor Kent Syverud. Scozzafava will conclude his time at the University in July.

鈥淪am has been steadfast in his commitment to advancing information technology at the University, has worked tirelessly to support the academic and research enterprise and has consistently advocated for enhancements that improve the student experience, inside and outside the classroom,鈥� says Steve Bennett, senior vice president for international programs and academic operations and chief of staff for academic affairs. 鈥淚 appreciate his leadership and service and wish him well as he begins his retirement.鈥�

Scozzafava joined the University in 2007 and has served in several management-level positions with the University鈥檚 Information Technology Services, including manager of the student administration application development team and director of enterprise application systems. Prior to his appointment as CIO, he served as the University鈥檚 associate chief information officer for administrative systems.

鈥淚 have enjoyed my time working with, learning from and supporting our students, faculty and staff,鈥� says Scozzafava. 鈥淚 am especially proud of my ITS colleagues鈥� efforts to enhance digital inclusion, advance information technology in support of the research enterprise and ensure consistency in teaching and learning during the pandemic. I will be forever grateful for my time at 黑料不打烊.鈥�

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Required Information Security Training Due March 31 /blog/2022/03/21/required-information-security-training-due-march-31/ Mon, 21 Mar 2022 14:48:16 +0000 /?p=174724 As a reminder, the deadline for all faculty and staff to complete mandatory information security training is Thursday, March 31. All faculty and staff must take information security training annually in accordance with New York State requirements.

If you have not done so already, you can complete your annual training via MySlice:

  • Go to MySlice
  • From the Employee Home page, choose the Employee Resources tile
  • Click the Security Awareness Training tile to access the training

To receive credit for completing the training, you will need to enter a code provided at the end of the video, as well as take a brief quiz.

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Alert: Increased State-Sponsored Cyberattack Activity /blog/2022/02/24/alert-increased-state-sponsored-cyberattack-activity/ Thu, 24 Feb 2022 18:47:54 +0000 /?p=173980 The U.S. Cybersecurity and Infrastructure Security Agency is warning U.S. organizations to beware of a possible rise in state-sponsored cyberattacks.

黑料不打烊鈥檚 Information Security team within Information Technology Services (ITS) has not detected any marked increase in activity over the past week but continues to monitor for and prevent attacks. One of the most effective paths for an attacker to gain a foothold on the 黑料不打烊 network is through phishing emails and other social engineering techniques.

ITS encourages all members of the University community to be mindful of and prepared to respond to cyberattacks. The tips below will help community members identify phishing emails and attempts to bypass multi-factor authentication (MFA). Additionally, there is information relating to taking the University鈥檚 required annual Information Security Awareness Training for faculty and staff. Please take a few moments to review the critical information below.

Don鈥檛 Fall Victim to ‘MFA Fatigue’

Attackers have been forced to shift their strategy since the University adopted multi-factor authentication to access key resources. Once an attacker compromises a 黑料不打烊 NetID/password through phishing or other attacks, they repeatedly attempt to log in to University resources generating multiple MFA requests on the compromised user鈥檚 phone or mobile device. This is done in an attempt to 鈥渨ear out鈥� their victims and cause them to approve the MFA request to silence their phone or device. This, in turn, allows the attacker access. If you have not explicitly attempted to log in to a system, do not accept an MFA request from your phone or device. Contact your IT Support Staff or the to report fraudulent MFA requests.

When in Doubt, Don鈥檛 Click

To protect yourself from phishing attacks, ask yourself these questions the next time you receive a suspicious email:

  • Was I expecting the document or link? Be suspicious of unexpected emails sharing documents and links you are not expecting. If you are not sure, contact the sender (preferably via text message, phone or an alternative email address) and ask if they shared a document with you.
  • Do I know the person sharing it? Consider the message suspicious if you do not know the sender. Remember, phishers often use compromised accounts to send their messages. They also can forge the sending address. If you feel at all unsure, call the sender at a known number to confirm they sent the information.
  • Can I identify the attached document before opening it? Is it clear from the document title and message what the document is and why it is being shared? Phishers often send vague messages stating a document has been shared with you. They rely on your curiosity to open the document. Do not open suspicious shared documents if you are at all unsure of what it is or who sent it.
  • Does the product or offer seem too good to be true? Beware of emails promising financial gain, quick fixes or easy solutions, as these are likely phishing attempts.

Take Required Information Security Awareness Training for Faculty and Staff

Taking the University鈥檚 required annual Information Security Training is one of the best ways for faculty and staff to increase their knowledge and protect their own and the University鈥檚 information. The training is available through March 31 and can be accessed by logging in to MySlice, selecting the 鈥淓mployee Resources鈥� tile and then selecting the 鈥淪ecurity Awareness Training鈥� tile. The training is self-paced and takes approximately 30-40 minutes to complete.

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鈥楬ot Spots鈥� Have a Chilling Effect on Campus Wi-Fi /blog/2022/02/21/hot-spots-have-a-chilling-effect-on-campus-wi-fi/ Mon, 21 Feb 2022 21:47:06 +0000 /?p=173773 phone resting on a tablet resting on a computer laptop

ITS encourages anyone using a hot spot to disconnect it in their device鈥檚 settings and connect to the wireless AirOrangeX network instead.

Information Technology Services (ITS) network administrators continue to detect wireless access points or 鈥渉ot spots鈥� coming from personal devices across campus. Hot spots can disrupt the normal use of University-provided wireless access (Wi-Fi).

ITS encourages anyone using a hot spot to disconnect it in their device鈥檚 settings and connect to the wireless AirOrangeX network instead.

Faculty and staff also can begin their in-person meetings and classes by asking everyone to check their devices before they get started, similar to setting a phone to 鈥渁irplane mode鈥� before a flight.

To connect a computer or iOS device to AirOrangeX:

  1. Choose AirOrangeHelp from your device鈥檚 list of available wireless networks.
  2. Navigate to aoh.syr.edu and follow the instructions.
  3. If your computer is not automatically connected, choose AirOrangeX from the list of networks.

To connect an Android device to AirOrangeX, navigate to answers.syr.edu/aox and follow the instructions for your respective operating system from the list provided.

WiFi is broadcast over radio frequencies. When someone uses a hot spot on campus, their signal competes with the existing AirOrangeX wireless network.

The use of hot spots has increased in recent years, with many people using their hot spots elsewhere and forgetting to turn them off when they arrive on campus. ITS recommends only using a hot spot at home or while traveling.

Connecting to the AirOrangeX network instead of a personal hot spot is a great way to improve the campus computing experience for everyone.

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Required Information Security Training for Faculty and Staff Now Available /blog/2022/02/16/required-information-security-training-for-faculty-and-staff-now-available/ Wed, 16 Feb 2022 19:05:12 +0000 /?p=173630 Data security has never been more important to the University as a community and as an institution. With bad actors constantly evolving their methods of attack, the University鈥檚 faculty and staff remain its first and last line of defense.

All 黑料不打烊 faculty and staff must complete mandatory information security training in accordance with New York State requirements. Employees now can complete their annual training at any time. To do so:

  • Go to MySlice
  • From the Employee Home page, click the Employee Resources tile
  • Click the Security Awareness tile to access the training

鈥淓ven in the last few months, we have seen bad actors adapt to new security measures,鈥� Chief Information Security Officer Christopher Croad says. 鈥淭hese training sessions are essential to discuss best practices and to learn how to protect against new threats.鈥�

To receive credit for completing the training, employees will enter a code provided at the end of the video, as well as take a brief quiz. The expected time required to complete the training is 30-35 minutes. The deadline to complete this training is March 31. Employees with questions can contact Information Security IT Analyst Sarah Marciniak at smlittle@syr.edu.

鈥淲e know everyone has a lot going on right now,鈥� Croad says. 鈥淲e appreciate everyone鈥檚 investment of time and energy in protecting the University鈥檚 data. It really is up to all of us.鈥�

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Upcoming Change to Microsoft Multi-Factor Authentication App: Number Verification /blog/2022/01/11/upcoming-change-to-microsoft-multi-factor-authentication-app-number-verification/ Tue, 11 Jan 2022 22:21:13 +0000 /?p=172165 Multi-factor authentication (MFA) is currently enabled for all students, faculty and staff accessing SUMail, Office365, MySlice, Blackboard and many other web-based applications. Beginning Tuesday, Jan. 18, users responding to a push notification from the Microsoft Authenticator app will be presented with a number verification that they will need to type into the app to complete the approval process. Those who currently use SMS (text messaging) or receive a phone call to authorize their accounts will not be affected by this change.

screencap of a Microsoft login authentication screen

Screenshots of what the multi-factor authentication process will look like for users of the Microsoft Authenticator app on a computer (left) and mobile device.

MFA is an excellent method for enhancing user account security. With MFA enabled, a prospective thief would need access to both your password and a phone you’ve configured to steal your information. Number verification will enhance MFA鈥檚 ability to prevent the unauthorized use of NetIDs and passwords.

For more about the upcoming change, including detailed log-in instructions, visit the on Answers. If you need to configure your MFA settings, you can find instructions for doing so on the on Answers.

If you have听questions, please contact the ITS Help Desk by calling 315.443.2677 or by emailing help@syr.edu.

 

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ITS In-Depth: Ransomware /blog/2021/07/30/its-in-depth/ Fri, 30 Jul 2021 21:36:08 +0000 /?p=167507 Ransomware attacks have been in the news lately, including an attack over the Fourth of July weekend that impacted up to 1,500 organizations. In this edition of 鈥淚TS In-Depth,鈥� we speak with 黑料不打烊 Chief Information Security Officer Chris Croad about what ransomware is鈥攁nd how to protect against it.

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Don鈥檛 Take the Bait: Beware of Phishing /blog/2021/04/26/dont-take-the-bait-beware-of-phishing/ Mon, 26 Apr 2021 23:51:57 +0000 /?p=164967 graphic of lockIs that unexpected part-time job offer real? Does someone you鈥檝e never met really need you to make purchases on his behalf? Now more than ever, it鈥檚 essential to protect yourself against phishing attempts and other cybersecurity threats.

On the latest episode of the from Information Technology Services (ITS), Chief Information Security Officer Chris Croad provides tips for recognizing phishing attempts and protecting your information. You can check it out on , , and .

Phishers send emails or messages that claim to be from people, businesses or organizations you know. These messages direct you to a website that looks like a legitimate organization鈥檚 site but instead is a fraudulent site designed to trick you into giving out your personal information.

Some tips to keep in mind to help you spot phishing emails:

  • 黑料不打烊 will never ask you to reveal any personal information through email or ask you to update your personal information through a link in an email.
  • Never click on embedded links from people you don鈥檛 know. Always be wary of unsolicited email, even if you think you recognize the sender.
  • Phishing emails usually threaten to shut down your account if you don鈥檛 respond. Valid emails do not.
  • Phishing emails usually will have grammar or spelling mistakes.

If you need further information or assistance with verifying any email messages, please contact the ITS Security Department at ITSecurity@listserv.syr.edu.

Check out听听to keep your data and the 黑料不打烊 community鈥檚 data safe and secure. You also can 听for tech tips and tricks.

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Alert: Security Update for Apple Users /blog/2021/01/28/alert-security-update-for-apple-users/ Thu, 28 Jan 2021 18:00:09 +0000 /?p=161754 Apple has released a security update for iOS and IPadOS as a result of vulnerabilities that are being exploited, allowing attackers remote access to devices. To protect your iOS and IPadOS devices against these attacks, it is critical that you update your devices to iOS 14.4 and IPadOS 14.4 as soon as possible, according to Christopher Croad, chief information security officer, Information Technology Services.

If you have questions or need help, please contact the ITS Service Center at 315.443.2677 or听help@syr.edu.

 

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Be Alert: Increased Phishing Email Activity /blog/2020/12/01/be-alert-increased-phishing-email-activity/ Tue, 01 Dec 2020 15:42:45 +0000 /?p=160462 The Information Security team within Information Technology Services (ITS) has seen an increase in phishing email activity targeting 黑料不打烊 students, faculty and staff in recent weeks. These attacks include password harvesters that provide links directing the recipient to 鈥渃lick here now鈥� or attached documents that require the recipient to log in to gain access. Providing your log-in information through the link or attached document gives the attacker access to your credentials.

It鈥檚 essential that you protect yourself and the University against phishing attempts and other cybersecurity threats, including those disguised as unexpected job offers or reminders to reset your NetID password. Be wary of any email that asks you to provide personal information or 鈥渃lick here now.鈥� These emails are designed to get you to provide personal information, including information that could enable an attacker to access your bank account. If you receive a suspicious email, please forward it to听itsecurity@syr.edu.

When In Doubt, Don鈥檛 Click

Ask yourself these questions the next time you receive a suspicious email:

  • Am I expecting this email attachment or link? Be suspicious of emails sharing documents and links you are not expecting. If you are unsure, contact the sender (preferably via text message, phone or an alternative email address) and verify that they shared a document with you.
  • Do I recognize the sender? Consider the message suspicious if you do not know the sender. Remember, phishers often use compromised accounts to send their messages. They also can forge the sending address. In these cases, the tone of the email might seem strange. If you feel at all unsure, call the sender at a known number to confirm they sent the information.
  • Can I identify the attached document before opening it? Is it clear from the document title and message what the document is and why it is being shared? Phishers often send vague messages stating a document has been shared with you. They rely on your curiosity to open the document. Do not open suspicious shared documents if you are unsure of what it is or who sent it.
  • Does the product or offer seem too good to be true? Beware of emails promising financial gain, quick fixes or easy solutions, as these are likely phishing attempts.
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Strengthen Your Research and Creativity: Fall 2020 Research Computing Series /blog/2020/10/28/strengthen-your-research-and-creativity-fall-2020-research-computing-series/ Wed, 28 Oct 2020 14:51:27 +0000 /?p=159502 Do you need more computing power to move your research and creativity forward? Attend the Research Computing Series听to learn how you can leverage 黑料不打烊鈥檚 advanced computing resources. This semester鈥檚 virtual sessions include presentations from Britton Plourde, professor of physics, and the Research Computing team.

Next-Generation GPU Computing
Nov. 4, 1-2 p.m.

Join the Research Computing Team for a session to learn more about the听, including technical details and how it can work for you.

A Conversation with Britton Plourde
Nov. 12, 1-2 p.m.

Professor of Physics Britton Plourde will discuss how he leverages 黑料不打烊鈥檚 research computing resources to strengthen his work. Plourde and his research group are developing microfabricated superconducting circuits for quantum information processing. Potential areas impacted by Plourde鈥檚 research include pharmaceutical development, materials science and cryptography.

Register

. You will receive a link by email to access the live web presentation before each event.

For More Information

You can learn more about the growing variety of computing resources and activities on campus at.

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National Science Foundation Awards $390,000 to 黑料不打烊 Computing Initiative /blog/2020/09/03/national-science-foundation-awards-390000-to-syracuse-university-computing-initiative/ Thu, 03 Sep 2020 13:21:13 +0000 /?p=157305 The National Science Foundation (NSF) has awarded a grant of $390,000 for a new research computing cluster at 黑料不打烊. The cluster will be built using graphical processing units (GPUs), which offer significant processing and memory advantages over traditional hardware. The new cluster will significantly increase the computing power available to faculty and students.

鈥淲e are excited to offer additional support to our research community, including faculty, students and staff,鈥� says University Chief Information Officer Sam Scozzafava. 鈥淭his National Science Foundation grant attests to the caliber and collaborative spirit of research at 黑料不打烊.鈥�

The grant builds on previous success in GPU-powered research. Leveraging strengths in virtualization and workload management, the team deployed a smaller-scale GPU cluster in 2015 to address the emerging needs of campus researchers. The new GPU-powered computing cluster will serve researchers across disciplines as varied as computational forensics, high-energy physics, smart vision systems, computational chemistry, biomedical engineering, soft-matter physics and gravitational-wave physics.

鈥淕raphical processing units are a unique resource for researchers,鈥� says Eric Sedore, chief technology officer. 鈥淚nstead of gaming or graphical output, which are common uses for GPUs, we use them to do a large amount of math for advanced research.鈥�

The grant adds momentum to the emerging Data Innovation Institute project, an initiative led by Duncan Brown, the Charles Brightman Endowed Professor of Physics in the College of Arts and Sciences. With funding from a and in collaboration with ITS, Brown is exploring how research computing can advance research and scholarship at 黑料不打烊.

鈥淭he new cluster, together with two full-time cyberinfrastructure engineers who provide expertise in software development and high-performance computing, continues our success in securing funding for research computing at 黑料不打烊,鈥� says Brown.

Access to GPUs will enhance research opportunities for 黑料不打烊 students. The new cluster will allow broader GPU use within courses and provide computing power to student researchers. Undergraduates and graduate students will gain practical experience with cutting-edge computing architectures.

Beyond campus, the new cluster will strengthen the global scientific community through integration with the Open Science Grid, a collaborative effort that leverages distributed computing cycles at member institutions. A substantial amount of 黑料不打烊鈥檚 recent Open Science Grid contributions has supported computational research to address COVID-19. 黑料不打烊 has been a consistent contributor to the Open Science Grid since 2015, fostering the University鈥檚 reputation for extramural collaboration and world-class cyberinfrastructure.

The Research Computing team interacts with campus researchers individually, at a research-group level and through campuswide events. Researchers interested in contacting the Research Computing team may email researchcomputing@syr.edu.

鈥淲e strive not just to improve research on campus but to transform it,鈥� Sedore says. 鈥淭his grant is a big step in that direction.鈥�

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ITS Offers Support for Faculty and Staff Online and On Campus /blog/2020/06/15/its-offers-support-for-faculty-and-staff-online-and-on-campus/ Mon, 15 Jun 2020 21:32:57 +0000 /?p=155383 Information Technology Services (ITS) offers a robust suite of . As the 黑料不打烊 community prepares for the fall semester, ITS is working with partners across campus to ensure a smooth transition.

Faculty Communications, Consultation and Coaching

Each Tuesday and Thursday, ITS sends 鈥淭eaching Tips鈥� emails to faculty with the latest information on . These messages promote best practices and solutions to frequently encountered challenges. To provide holistic faculty support, ITS has partnered with the Center for Teaching and Learning Excellence and the Center for Online and Digital Learning to offer faculty consultation and coaching. Whether faculty have technical or pedagogical questions, they can reach the ITS faculty support team at听help@syr.edu. The appropriate support personnel will respond based on the specific question(s). ITS also hosts with faculty support personnel and faculty members each Tuesday at noon ET.

Course Transition Services

In addition to resources provided by the ITS faculty support team, 黑料不打烊 has partnered with Blackboard Academic Services to provide fall course transition services to faculty throughout the summer. Faculty are encouraged to fill out the听听to request support or to submit questions about specific aspects of online instruction and preparation. For reference, here are some听. And听听are every Tuesday at 6 p.m. ET and every Thursday at 10 a.m. ET.

Working and Teaching Remotely

The page on Answers covers a range of topics for faculty and staff who will continue to work remotely. Topics include remote access, web conferencing tools and file management solutions.

Help Options

In addition to the expertise of school, college and unit IT personnel, ITS provides a variety of tech support options:

  • Online, self-serve support information is available on .
  • Faculty and staff can resolve NetID account issues, including password management and multi-factor authentication, at .

The ITS Service Center is available by phone (315.443.2677), by email (help@syr.edu) or through in-person support. Information on ITS Service Center hours is available at .

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Register for Spring 2020 ITS Accessibility Workshops /blog/2020/02/24/register-for-spring-2020-its-accessibility-workshops/ Mon, 24 Feb 2020 22:48:27 +0000 /?p=152224 Information Technology Services (ITS) technology accessibility workshops help participants understand accessibility and put it into practice on the job. The skills you learn in these workshops will help you support the University鈥檚 commitment to creating a more accessible, inclusive campus.

This semester鈥檚 workshops include the following topics:

鈥淐reating Accessible Documents in Microsoft Word鈥濃€擳his session will cover the process of creating accessible documents in Microsoft Word, including using styles to add structure to your document and adding alternative text to images.

鈥淧DFs: Evaluating and Repairing with Adobe Acrobat DC鈥濃€擳his session will cover the basics of PDF remediation in Adobe Acrobat DC, including using the accessibility checker and creating headings.

鈥淧owerPoint: Creating and Delivering Accessible Presentations鈥濃€擳his workshop covers not only making the PowerPoint slide set accessible, but also accessibility considerations when presenting, distributing or posting presentation materials.

鈥淲eb Accessibility Testing鈥濃€擳his session will cover techniques for testing websites for accessibility.听Learn about how people with disabilities use the web, accessibility testing tools and more.

All workshops will be held in Room 1116, . Questions? Email accessibleIT@syr.edu.

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Software and Soft Skills: ITS Service Center Students Learn on the Job /blog/2020/01/06/software-and-soft-skills-its-service-center-students-learn-on-the-job/ Mon, 06 Jan 2020 21:17:36 +0000 /?p=150585 three people sitting on couch

Student employees are an integral part of the operation of ITS. From left are Lisa Pugh, Malkiel Asher and Andrew Lee.

The offers technology-related support to the 黑料不打烊 community. But for the student employees who work there, the center provides an equally valuable service鈥攖he opportunity to hone their professional and interpersonal skills.

鈥淚鈥檝e learned such a wide variety of skills,鈥� says lead consultant Lisa Pugh, a senior information management and technology major. 鈥淣ot just hard technical skills, but also professionalism and how to really deal with people from all different technology backgrounds.鈥�

Located at 1-227 CST in the Center for Science and Technology, the ITS Service Center provides assistance seven days a week to students, faculty and staff with their campus resources, including Blackboard, MySlice, NetID, SU Email and more. Students experiencing issues with their devices, such as computers or cell phones, can acquire help with data transfer or backup, virus removal and software installation along with several other technical . In addition to in-person support, the Service Center also is available seven days a week by phone (315.443.2677) or email (help@syr.edu).

Student employees are an integral part of the operation of ITS. Each semester, a听team of students works together to help clients who visit the Service Center.

鈥淥ur goal is that all student employees working for the Service Center acquire a skillset that goes beyond troubleshooting,鈥� says ITS Service Center manager Dan Jeski. 鈥淲e want them to gain real-world experience in the role information technology plays throughout large organizations in preparation for their future careers.鈥�

The issues Service Center students tackle can range from simple problems connecting to the Internet to more complex situations involving bulky, out-of-date computers or devices that mysteriously refuse to turn on.听No matter the difficulty of the requests, each problem gives the student employees an opportunity to grow professionally and gain hands-on experience in the field of information technology.

Pugh began working at the Service Center in the first few weeks of her freshman year. When she applied for the position of student consultant, she had no idea what the job would entail. Over the past three years, she has gained experience in effectively communicating ideas and working with her fellow consultants to solve problems鈥攕kills that she has brought to internships throughout her time at 黑料不打烊.

Rare technical issues鈥攚hich the student workers call 鈥渦nicorns鈥濃€攔equire an all-hands-on-deck approach. A recent case involved assembling an outdated computer, says Malkiel Asher, a junior computer engineering major. Because the device was so old, the consultants were excited by the challenge and gathered around the table to work on it until they were able to get the computer to turn on. Situations such as these have given Asher the opportunity to work with people from a wide range of different backgrounds and skill sets, he says.

Andrew Lee, a junior studying information management and technology, has worked as a Service Center consultant for the past two semesters. Although he has gained technical skills troubleshooting Apple and Windows devices through his position, Lee cites the experience he has gained in working with a team to solve problems as the most beneficial aspect of his work. The center鈥檚 collaborative environment allows him to gain hands-on experience with IT-related problems, he says.

鈥淚 wanted a job that was very engaging and allowed me to learn more about my career,鈥� Lee says. 鈥淎nd this is pretty much it.鈥�

The story was written by Gillian Follett 鈥�22.

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MySlice Update Effective Jan. 5, 2020 /blog/2019/12/16/myslice-update-effective-jan-5-2020/ Mon, 16 Dec 2019 14:03:20 +0000 /?p=150287 As of Jan. 5, 2020, MySlice will be integrated with the 黑料不打烊 single sign on (SSO) system. This integration will allow users to log in to multiple platforms (e.g., Blackboard, Degree Works, etc.) with one click while also enjoying an improved login experience on desktop and mobile devices thanks to a refreshed login page.

Downtime
In order for Information Technology Services (ITS) to perform this upgrade, the MySlice portal and all of the services accessed through the portal will be unavailable from 6-10 a.m. on Sunday, Jan. 5. During the downtime, MySlice and all applications that are accessed only through MySlice will be unavailable. For a complete list of applications that will be unavailable during the downtime, refer to . The MySlice services accessed through the University mobile application will be unavailable as well.听Please note: Blackboard will remain available by using .

screenshot showing MySlice portal

New Look Login Page
The updated login page (shown at right) will retain key information while adding some important functions, including:

  1. A critical information banner will display key messages, as needed;
  2. the option to use SU NetID login for students, faculty and staff;
  3. an “Other MySlice User” login for parents, proxy accounts, etc.; and
  4. a “Help and Information” section with links to relevant news and information.

The new login page is fully mobile-compliant and responsive. This means it will look 鈥渞ight鈥� on any display, whether a PC or a phone鈥攏o more pinching and zooming!

Logging In
Enrolled students, faculty and staff will use the 鈥淟ogin with NetID鈥� button with their lower-case NetID, as they did with the previous login box. Parents, proxy users and others with an UPPER CASE login will use the 鈥淥ther MySlice User鈥� login button.

After clicking the appropriate button, the user will be taken to a separate login page to enter NetID and password information. Once logged in, the user will go to the MySlice homepage. While the browser is open, you can access other applications within the SSO network (e.g., Blackboard, Degree Works, etc.) without needing to sign in to each one.

Logging Out: Remember to Close the Browser
To sign out of MySlice, click 鈥淪ign Out鈥� at the top right. Remember: In a single sign on environment, when you log out of one application but leave your browser open, you could still be logged in to another application. It is important to close all browser windows to terminate your session fully. This is especially important on public or shared devices.

Additional information about the MySlice login update is .

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Information Technology Services Takes Center Stage at NetApp Insight Conference /blog/2019/11/07/information-technology-services-takes-center-stage-at-netapp-insight-conference/ Thu, 07 Nov 2019 21:16:13 +0000 /?p=149119 man talking on stage

Eric Sedore at the NetApp Insight Conference in Las Vegas

Thousands of information technology professionals gathered at the NetApp Insight Conference in Las Vegas last week to hear experts from such leading organizations as Centura Health, SAP, DreamWorks鈥攁nd 黑料不打烊.

Eric Sedore, associate chief information officer with Information Technology Services (ITS), took part in the conference keynote presentation. He discussed how 黑料不打烊 approaches the challenges and opportunities of supporting the data needs of a global research university.

鈥淚n the last seven years, we鈥檝e seen explosive research data growth,鈥� Sedore said. 鈥淲e鈥檙e a research university, it鈥檚 what we do. Research requires data鈥攁nd a lot of it. Whether it鈥檚 genomic data, gravitational wave data, or soft matter data in the STEM areas, or 3D rendering in our render farms for our College of Visual and Performing Arts, we鈥檙e producing the lifeblood of the institution in this data.鈥�

鈥淯niversity research is increasingly multidisciplinary, collaborative and it has always been data-driven,鈥� NetApp chief executive officer George Kurian said during the presentation. 鈥淯niversities today compete for talent鈥攆or students and researchers. One of the key ways they鈥檙e doing that is by giving researchers the tools and IT platforms that enable them to advance their research quickly.鈥�

Sedore explained how the ITS infrastructure team balances fiscal concerns such as sustainability and cost avoidance with enabling students, faculty and researchers to 鈥渃hange the world.鈥� An example of this world-changing impact: 黑料不打烊 researchers and ITS staff played a key role in the Nobel Prize-winning discovery of gravitational waves from colliding black holes.

鈥満诹喜淮蜢� researchers helped develop the algorithm,鈥� Sedore told the audience. 鈥淲e also contributed a significant amount of computing power to mine the data to find the signal.

鈥淥ne day, (Charles Brightman Endowed Professor of Physics) Duncan Brown came to my office and said we had done it鈥攚e had found the existence of gravitational waves. So I was pretty pumped. I came out from behind my desk and went for a handshake. What I got was a hug. In that moment, I realized we had moved from being just the infrastructure people to being an integral part of the process.鈥�

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ITS Enterprise Process Support Team Builds Beds for Children in Need /blog/2019/10/31/its-enterprise-process-support-team-builds-beds-for-children-in-need/ Thu, 31 Oct 2019 17:25:42 +0000 /?p=148829 group of people

Back: Jon Wright, David Hoalcraft, Kathy Kinney, Linda Saul, Susan Watts, Mandy Patti, Dan Cohen. Front: Cindy Hoalcraft. Not pictured: Jesse Bickel.

The saying goes, 鈥測ou made your bed, now you have to sleep in it.鈥� Earlier this month, though, the Information Technology Services (ITS) team built 12 beds so children in need could sleep in them. Some of the beds were delivered the very next day to local families.

It was a restorative change of pace for the Enterprise Process Support (EPS) team. As part of the ITS mission to provide an outstanding technology environment for the University, EPS provides consultation and facilitation services to improve business processes across campus. During the team鈥檚 annual retreat, EPS got a head start on the 黑料不打烊 by volunteering with Sleep in Heavenly Peace.

Sleep in Heavenly Peace is an organization that builds and delivers beds to children who do not have one of their own. According to numbers collected by the group, roughly 3 percent of American children are without beds.

The was founded in 2018 and has delivered 565 beds to date. EPS team member Cindy Hoalcraft had previously volunteered with Sleep in Heavenly Peace and suggested it as both a team-building activity and an opportunity to serve those in need.

ITS support analyst Jon Wright is co-president of the 黑料不打烊 chapter and helped coordinate the day鈥檚 activities.

鈥淢y personal faith puts an emphasis on serving others,鈥� Wright says. 鈥淭he result of trying to help kids get their own beds is that I have found a simple, long-lasting joy doing so.鈥�

EPS director Kathy Kinney says her team felt a similar sense of meaning in the day鈥檚 work.

鈥淚 think some were quite surprised at the need,鈥� Kinney says. 鈥淲e all felt good about contributing bedding and building beds for families in our community.鈥�

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University Celebrates International Pronouns Day, Launches New MySlice Feature /blog/2019/10/16/university-celebrates-international-pronouns-day-launches-new-myslice-feature/ Wed, 16 Oct 2019 15:41:27 +0000 /?p=148075 On Wednesday, Oct. 16, members of the 黑料不打烊 community will celebrate International Pronouns Day, which 鈥�.鈥� The day falls within the University鈥檚 celebration of LGBTQ+ History Month, a month-long celebration and honoring of the 50th anniversary of the Stonewall Riots (June 1969).

The celebration of International Pronouns Day is led by the University鈥檚 Pronoun, Gender, Preferred Name Advisory Council (PGPNAC) and the Lesbian, Gay, Bisexual and Transgender (LBGT) Resource Center.

This is the second year of International Pronouns Day. After 黑料不打烊 celebrated the day in its first year in 2018, the University was invited to have representation on the International Pronouns Day steering committee. Consequently, khristian kemp-delisser 鈥�01, co-chair of the PGPNAC and director of the LGBT Resource Center, sits on the steering committee, representing 黑料不打烊. 鈥淭his allows the work of the PGPNAC to be grounded in the knowledge that is steering best practices for trans and nonbinary inclusion,鈥� says kemp-delisser.

鈥淪omewhat like Pride is, International Pronouns Day is a time for rededication to a cause important to queer people,鈥� says Aley O鈥橫ara, a member of the PGPNAC. 鈥淗aving our personal pronouns recognized in public is hugely important for the well-being of trans people, so having a day dedicated to education on and celebration of language and its inclusive evolution helps to recognize that importance.鈥�

People smiling at camera, tabling

O’Mara tabled with the council in celebration of last year’s International Pronouns Day. The council will be tabling across campus again this year.

A doctoral student in English in the College of Arts and Sciences, O鈥橫ara adds, 鈥淭o me [International Pronouns Day is] also wonderfully nerdy and cool.鈥�

O鈥橫ara has advocated for systemic change for years regarding how the campus community recognizes every person鈥檚 personal pronouns. To them, integrating International Pronoun Day into University culture provides an important opportunity to progress toward a more pronoun competent campus that recognizes the lived experiences of its trans students and employees.

As part of the day, the council is hosting an on asking for, respecting and practicing using pronouns as a part of LGBTQ inclusion. Also, the PGPNAC and Information Technology Services (ITS) launched a new MySlice experience: . What was previously known as Personal Services, My Profile brings a more user-friendly, customizable experience to students, faculty and staff.

鈥淏y creating such a diverse council in many ways, including professionally, we have been able to create sweeping, systemic change that will spark cultural shift on campus,鈥� says Jenny Gluck, associate chief information officer and co-chair of the PGPNAC. 鈥淏y developing the opportunities for people to select their pronouns, preferred names and more within the University systems, we hope to increase inclusion of all people on campus.鈥�

To change your pronouns on MySlice:

  1. Log in to MySlice
  2. Select the 鈥淢y Profile鈥� pagelet
  3. Click on the 鈥淏iographic鈥� tab
  4. Click on the 鈥淧ronoun鈥� link
  5. Select your personal pronoun

Information regarding both the usage of pronouns and names, as well as My Profile, will be given out during tabling sessions on International Pronouns Day. Access the and for personal usage and distribution.

For more information, please visit . If you have specific questions or need help getting started, please email pgpnac@syr.edu.

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Tackling IT: An Interview with Orange Defensive Lineman Kingsley Jonathan 鈥�21 /blog/2019/10/10/tackling-it-an-interview-with-orange-defensive-lineman-kingsley-jonathan-21/ Thu, 10 Oct 2019 20:06:23 +0000 /?p=147895 student at computer

Kingsley Jonathan

When he鈥檚 not on the football field as part of the 黑料不打烊 Orange defensive line, Kingsley Jonathan is driven by his passion for technology.

鈥淚鈥檝e always had a thing for IT,鈥� Jonathan says.

A junior information management and technology major, Jonathan spent his summer as an intern in the Information Technology Services Service Center, where he worked alongside other interns to help students, faculty and staff resolve issues with their electronic devices.

Throughout the summer, Jonathan dealt with a wide range of technology-related problems. When a woman brought in a computer that inexplicably would not turn on, he teamed up with the other Service Center employees to compare the computer鈥檚 hardware components to a similar computer in the center to determine the cause of the issue. Some issues that Jonathan听encountered were simpler.

football player running down field鈥淪omebody tried to update their phone, and they switched it up and something happened,鈥� Jonathan says. 鈥淲e just turned the phone off and turned it back on, and it was like, 鈥楾here it is.’鈥�

During his time at the service center, Jonathan worked closely with the other service center interns.

鈥淲e spent a lot of time together, and we got to know each other pretty well,鈥� Jonathan says. 鈥淚 think that was my favorite part.鈥�

No matter the difficulty of the issue he was tasked with resolving, Jonathan relished the opportunity to take a hands-on approach toward technological problems. His time at the ITS Service Center allowed him to gain a deeper understanding of the process of diagnosing and solving IT issues and immerse himself in his love of technology in a way he never had before.

鈥淚 just wanted to be able to diagnose problems and help people fix their problems, especially relating to computers and stuff,” Jonathan says. “That鈥檚 basically what ITS does.鈥�

Playing Favorites

  • Favorite post-game meal: Chicken wings
  • Favorite place to study:听鈥淥n campus, I use Bird. But Manley Field House is my favorite place off campus.鈥�
  • Favorite show to binge-watch: “Shameless”
  • Favorite video game:听鈥淚 don鈥檛 play video games. I play games on my cell phone鈥攑robably ‘Temple Run.’鈥�
  • Favorite emoji:听鈥淭he crying one鈥攖he laughing and crying one, the one with the tears.鈥�

Story by Gillian Follett 鈥�22

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Planned Upgrade to Impact Use of Campus Applications, Including MySlice, Sept. 27-30 /blog/2019/09/18/planned-upgrade-to-impact-use-of-campus-applications-including-myslice-sept-27-30/ Wed, 18 Sep 2019 13:46:48 +0000 /?p=147164 In order for Information Technology Services to perform a student information system upgrade, the MySlice portal and all of the services accessed through the portal will be unavailable from Friday, Sept. 27, at 5 p.m. ET until no later than 6 a.m. ET on Monday, Sept. 30. This outage includes MySlice, the Human Capital Management (HCM) system, the Campus Solutions (CS) system, the Financials system and MyReports.

As a result of the upgrade, the 鈥淧ersonal Services鈥� pagelet, which allows users to change addresses, preferred names, contacts, etc., will be easier to use from mobile devices. Also, 鈥淧ersonal Services鈥� will be renamed 鈥淢y Profile鈥� but will retain its original functionality. The upgrade is the start of a longer-term plan of updates that will also improve functionality for mobile device users.

Information on how to access and use the 鈥淢y Profile鈥� pagelet can be found in this document: .

During the downtime, MySlice and all applications that are accessed only through MySlice will be unavailable. For a complete list of applications that will be unavailable during the downtime, including certain online services accessed through MySlice, refer to this document: .

The MySlice services accessed through the University mobile application will be unavailable as well. Blackboard will be available using the following link at .

There will be no data changes made in the student information system after 5 p.m. ET on Friday, Sept. 27. The HRSA Data Warehouse and MyReports will not be updated after processing on Thursday night, Sept. 26, resuming availability on Monday, Sept. 30, with scheduled updates beginning that evening.

For additional information, please contact Linda Saul, senior project manager, at lsaul@syr.edu.

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Register for Summer 2019 Technology Accessibility Training Webinars /blog/2019/06/11/register-for-summer-2019-technology-accessibility-training-webinars/ Tue, 11 Jun 2019 14:42:17 +0000 /?p=145128 Information Technology Services (ITS) is launching its first-ever Summer Technology Accessibility Webinar series that will build faculty and staff awareness of, sensitivity to and proficiency in ensuring the accessibility of information communications and technologies.

The webinars will help participants understand accessibility, put it into practice on the job and support the University鈥檚 efforts to ensure accessibility of documents, systems and communications across campus. Importantly, the skills learned in these workshops will help you realize in your work the University鈥檚 commitment to creating a more accessible, inclusive campus.

All sessions will be conducted online in Microsoft Teams from 1:30 to 3 p.m. Login information and links will be provided in the confirmation email upon registration.

The sessions are the following:

  • Wednesday, July 10, Creating Accessible Documents in Microsoft Word
  • Wednesday, July 17, Building Accessibility into Existing PDFs
  • Wednesday, July 24, Creating Accessible PowerPoint
  • Wednesday, July 31, Creating Accessible Forms

For more information and to register, visit ITS Accessibility Workshops.

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Register Now to Explore the University鈥檚 Robust Research Computing Resources /blog/2019/03/25/register-now-to-explore-the-universitys-robust-research-computing-resources-3/ Mon, 25 Mar 2019 13:18:30 +0000 /?p=142694 graphicThe will help campus researchers identify and make the most of the diverse array of campus computing resources available at 黑料不打烊. All faculty, students and staff conducting, planning or supporting research activities at 黑料不打烊 are invited to the sessions.

:

Ken Harper, an associate professor of visual communications in the S.I. Newhouse School of Public Communications, will present “Keeping it Human: Working across campus, continents and cultures to create photogrammetry.”

head shot

Ken Harper

An award-winning designer, professor, photojournalist and media educator, Harper has worked as a multimedia designer and producer for The Rocky Mountain News, MSNBC.com, New York Life, Bausch & Lomb and various nonprofit organizations, including the United Nations, the听Bah谩鈥櫭� Faith,听The Electronic Intifada听and听Aidchild.

Currently, Harper is the first director of the听听at the Newhouse School. The center is dedicated to bringing knowledge to the world through storytelling, collaboration and innovation. Harper鈥檚 role in the center stems from his long history in working internationally, and he is now sharing that passion by bringing the classroom into the world, and the world into the classroom. Since joining the faculty at Newhouse, Harper has focused his international efforts on empowering local storytellers through training, exchange and activism.

The session will take place Tuesday, April 2, from noon-1:30 p.m. in Katzer Collaboratory, 347 Hinds Hall. Lunch will be included. Please register by Thursday, March 28.

Ben Akih-Kumgeh is听an assistant professor in the Department of Mechanical and Aerospace Engineering in the College of Engineering and Computer Science. His research is focused on thermodynamics and combustion.

head shot

Ben Akih-Kumgeh

Part of his combustion research is concerned with modeling and computational analysis of turbulent chemically reacting flows.听This work is motivated by the fact that the design of clean and efficient combustion systems can benefit from extensive computational analyses of combustion flows. For these analyses to be dependable, several physical phenomena that are associated with combustion flows have to be properly accounted for. Through detailed computations with various physical models, the combination of models that most accurately agree with carefully measured combustion properties can be identified. In the upcoming presentation, he will speak on modeling and numerical simulations of laser-induced combustion and spray combustion.

This session will take place Tuesday, April 16, from noon-1:30 p.m. in Katzer Collaboratory, 347 Hinds Hall. Lunch will be included. Please register by Thursday, April 11.

These sessions will explore how computing resources help researchers take on new and greater computational tasks, enhance research productivity, increase the competitiveness of grant submissions and advance scientific discovery across many disciplines. Participants will have opportunities to:

  • Connect with other researchers on campus
  • Participate in an ongoing campus dialogue centered on research computing
  • Receive information on available resources and navigating the landscape
  • Meet and engage 黑料不打烊鈥檚 research computing staff

Information Technology Services (ITS) hosts the sessions, in collaboration with the Research Computing Advisory Council (RCAC). CART services and other accommodations are available by request when registering to attend.

Register or by email

Please register for the session(s) you plan to attend, and request accommodations or send an email to researchcomputing@syr.edu. In your email, please include your name, daytime phone number, the session(s) you plan to attend and any accommodations you may require.

For more information

To find out more about the growing variety of research computing resources and activities at 黑料不打烊, visit .

If you have questions about the Computing Colloquy sessions, send them to researchcomputing@syr.edu or Eric Sedore.

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Application Deadline April 21 for Summer Institute for Technology-Enhanced Teaching & Learning /blog/2019/03/22/application-deadline-april-21-for-summer-institute-for-technology-enhanced-teaching-learning/ Fri, 22 Mar 2019 15:37:37 +0000 /?p=142631 Information Technology Services (ITS), through its Online Learning Services unit; University College; and the Center for Teaching and Learning Excellence at 黑料不打烊 announce the 2019 Summer Institute for Technology-Enhanced Teaching & Learning (SITETL). Offered twice in separate, weeklong sessions, SITETL will be held May 20-24 and again on June 3-7.

group of people sitting and standingSITETL is an intense program for faculty members who wish to incorporate technology in their face-to-face course or move a significant component of their course online. This unique event will offer presentations and hands-on workshops involving current topics and technologies, as well as strategies and pedagogies to support accessible online teaching and learning.

Participants will work alongside colleagues from a variety of disciplines as they develop skills and design content for their courses. Instructors will learn about a variety of technologies with a focus on enhancing instruction for students. Sessions will include presentations, panel discussions and hands-on lab time.

Each session is limited to 12 participants selected through a competitive application process. The application deadline is Sunday, April 21.

For more information, including the online application form, .

If you have questions or want more information, contact Michael Morrison at memorr02@syr.edu or 315.443.1806.

 

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Be Alert for Tax Season Email Scams /blog/2019/01/15/be-alert-for-tax-season-email-scams/ Tue, 15 Jan 2019 16:00:13 +0000 /?p=140193 graphic of man in hooded sweatshirt with forms overlayIt鈥檚 getting to be that time of year when scammers and phishers are going to use tax season as a pretext to try and steal usernames and passwords or to install malicious software鈥攎alware鈥攐n users鈥� computers. These phishing emails will likely masquerade as legitimate messages from human resources and payroll offices and carry instructions for obtaining W-2 forms. Email recipients are asked to click a hyperlink in the message to log in and view their W-2 form.

These scams are common and widespread during tax season. Consequently, when the University Payroll Service Center sends its annual W-2 notification, it WILL NOT include any clickable links (or hyperlinks) in the message. Instead, you will be asked to log into MySlice directly via your browser. Similarly, no one at the University will send you an email asking that you reply with personal information, such as your University NetID and password.

If you receive a message containing a hyperlink that appears to be to MySlice or your W-2,听do not click the link. It is not from the University. Delete the message immediately. Do the same for any email that asks for your log-on credentials.

If you happen to receive a message like these, and you click the link and enter your University credentials (NetID and password), you should consider them compromised, and should听change your University password immediately. You can change your password by opening a browser and entering NetID.syr.edu. When the page opens, click 鈥淐hange Your Password鈥� and follow the instructions.

Note that email addresses may become functional links in some email programs. The message from the Payroll Service Center will contain their email address. You can verify the URL of any link before you click it by hovering your cursor over the link and examining the URL. If you don鈥檛 recognize the URL, don鈥檛 click it.

If you have any questions or need assistance with verifying any email messages, please do not hesitate to contact your local IT support team (if you鈥檙e University faculty or staff) or the IT Service Center (if you鈥檙e a student) at 315.443.2677 and听help@syr.edu.

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ITS Staff Member Builds Beds for Families in Need /blog/2018/12/13/its-staff-member-builds-beds-for-families-in-need/ Thu, 13 Dec 2018 20:47:50 +0000 /?p=139620 Jon Wright doesn鈥檛 particularly consider himself a woodworker. But his skills鈥攁nd those of his close knit group of friends鈥攈ave created beloved pieces of furniture for many delighted young people in the community.

man working with tools on wood project

Jon Wright, a support analyst with the University鈥檚 Information Technology Services, is a founding member and co-president of the local chapter of the nonprofit organization Sleep in Heavenly Peace. In this photo, he’s working on a mini bunk bed.

Wright, a support analyst with the University鈥檚 Information Technology Services (ITS), is a founding member and co-president of the of the nonprofit organization . The national organization鈥檚 mission is to make sure no kid sleeps on the floor by providing handmade beds.

鈥淲e build beds, and we donate them to kids who are sleeping on the floor,鈥� Wright says.

The group members build the headboard, cut the appropriate lengths of side boards and rails, sand the components and then set up the bed with a shrink-wrapped mattress on site.

鈥淲e鈥檙e like Ikea, except Ikea doesn鈥檛 deliver and set up like we do,鈥� Wright says.

Wright is joined by co-president Chris Hussak and a core group of seven couples, with an additional group of about 10 others. The group was also recently joined by another SU employee, Jeff Pitt, director of information technology for the College of Arts and Sciences computing group, whom Wright shared information with about the group while the two were speaking at work one day.

鈥淗e came to a build, and he got the bug,鈥� Wright says. 鈥淗e鈥檚 a tremendous asset.鈥� Pitt also put together a request to the Jim and Juli Boeheim Foundation for a $5,000 grant that was recently awarded to the chapter to help fund materials.

Wright, who has been with the University for 22 years, works at the ITS Central Help Desk, assisting students and other members of the University community with technical issues and troubleshooting hardware and software problems. It鈥檚 a position in which he enjoys helping others solve problems鈥攁 feeling that extends into the work he does with Sleep in Heavenly Peace.

man working over tank

Jon Wright, co-president of the local chapter of Sleep in Heavenly Peace, works on a dip tank for staining wood.

Read more about how Wright became interested in the organization and what鈥檚 next.

Q: How did you get involved and get the local chapter going?

A: This past May, a few 黑料不打烊 area friends met to discuss a shared desire to make a difference in 黑料不打烊 and Onondaga County. One of these friends mentioned a Facebook program called Returning the Favor and an episode featuring Luke Mickelson. Luke, after realizing that there were children sleeping on the floor in his town, decided he needed to do something and from that decision Sleep In Heavenly Peace (SHP) was born. After watching the program the next time they got together, it was unanimous鈥攍et鈥檚 do this in 黑料不打烊. By the end of July, the group was officially the first SHP chapter in New York state.

Q: How many beds have been built? Where do you build them?

A: Locally, we have built 35 beds so far. We hope to deliver 80 beds before Jan. 1. We partner with corporations and civic groups to engage the community. We have had build days at the Lowe鈥檚 in Clay and at Manlius True Value. We are currently looking for an indoor location to use on Saturday or Sunday mornings to do public builds during the winter months. We are always looking for companies or groups that would like to sponsor and do a bed build as a charitable team-building activity. A private build took place at Hillbrook Juvenile Detention Center, where we worked with the teen residents to impart some trade skills, as well as provide an opportunity to give back to their community.

Q: How many have you delivered? Who do they go to?

A: We have delivered 32 of the 35 beds so far. The beds go to children between the ages of 4-17 who are sleeping on the floor, a mattress on the floor or a couch, or are in situations where multiple children are in a single bed. All requests for families in need are made through the national organization web page and are vetted locally. We generally work through the list but will prioritize for certain circumstances, such as keeping a family together if possible by providing beds quickly.

man helping boy using power tool to build bed

Jon Wright assists a boy with a power tool during a build in Idaho as part of a training for Sleep in Heavenly Peace. Wright is co-president of the 黑料不打烊 chapter, which he started with a group of friends earlier this year.

Q: How long have you been woodworking? How did you get started?

A: I鈥檓 not a woodworker in my eyes. I鈥檝e always had a knack for almost any project I took on but I actually prefer electrical work or plumbing to woodwork. The beds we build are pretty basic and, while it takes some skill with hand tools, almost anybody can do it. They are built to be sturdy, workhorse, long-lasting beds.

Q: Why is this important to you?

A: When I first heard of this, I was skeptical. My oldest daughter worked in the city for a time as a paramedic, so I asked her if kids were sleeping on the floor. Her confirmation that it was widespread broke my heart. It is such a simple thing. I am also a man of faith and believe we are put on Earth for a purpose. The way that purpose is carried out changes in different stages of life. Right now, I am at a place where this is my passion to get as many kids off the floor, off a couch, as I can.

The drive home after delivering our first bed was a bittersweet experience. There鈥檚 a ton of emotions. You are happy that you left a bed, but you leave wishing you could do more.

Q: You also served as a volunteer firefighter. How long were you a firefighter? What does that mean to you to serve your community?

A: I 鈥渞etired鈥� from the Manlius Fire Department last January, when I turned 60. I had spent 10 years volunteering as an ambulance driver in Manlius. I was lucky to serve with two of my children who were paramedic firefighters there at the time. There is nothing better than serving others, particularly if you can do so with purpose that is as devoid of self-interest as is achievable.

 

Staff Spotlight shines a light on many of 黑料不打烊鈥檚 most dedicated鈥攁nd talented鈥攎embers. Their work on campus. Their often very interesting lives away from campus. It is our pleasure to share their stories. Know someone who should be considered for an upcoming Staff Spotlight? Contact Kevin Morrow, director of internal communications in the Division of Marketing and Communications, at kdmorrow@syr.edu.

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Watch Out for Email Scams! /blog/2018/11/05/watch-out-for-email-scams/ Tue, 06 Nov 2018 00:41:07 +0000 /?p=138417 graphicInformation Technology Services (ITS) urges you to be vigilant. Email scammers are becoming more creative and are making their emails look like they are coming from official University offices and syr.edu accounts.

There are currently at least three types of email scams that are targeting the 黑料不打烊 community:

  1. Phishing scams that contain a link that when clicked takes you to a page appearing to be a legitimate login page and attempts to get you to enter your SU NetID and password. Often, the fake login page looks exactly like MySlice!
  2. Employment scams that offer some type of well-paying job. If the victim accepts the job, they receive a counterfeit check or money order with instructions to deposit it into their personal account. The victim is instructed to keep some of the funds (usually several hundred dollars) as their compensation, and withdraw the balance and send it, via wire transfer or in the form of gift cards or gift card codes, to another individual or 鈥渧endor.鈥� The money is supposedly for equipment, materials or software necessary for the job. Days later, the victim鈥檚 bank confirms the counterfeit check and demands the money back from the victim. The scammers often obtain personal information, such as social security and telephone numbers, physical and email addresses, from student victims while posing as their new employer, leaving students vulnerable to identity theft.
  3. Known as a 鈥渟extortion鈥� scam, the victim receives an email from someone who claims to have hacked their computer. They back up this claim by providing an actual password that the victim may have used or is currently using, on some website somewhere. The hacker says they have used the camera on the hacked computer to take videos of the victim in compromising situations and threatens to publicize the videos if the victim does not pay an extortion fee, usually in the form of bitcoin. These are false. The password is usually an actual password that the victim used on a previously compromised site like Yahoo that has been made public.

Recently, numerous 黑料不打烊 students have reported all three scams, and several students have fallen victim to them. Unfortunately, students who fall for the scams suffer financial losses and identity theft. The students鈥� bank accounts may be closed due to fraudulent activity, and student victims are responsible for reimbursing the bank the amount of the counterfeit checks.

Be Vigilant. Protect Yourself!

If you receive such a job offer by email, examine it closely. Assume that any job that seems too good to be true probably is. Employment scams begin with experienced con artists posing as recruiters or employers who offer attractive employment opportunities doing simple tasks for a few hours a week. These criminals frequently work from overseas locations. They often require job seekers to pay them money in advance, usually under the guise of work-at-home, high salary, no experience required, make your own schedule, shopping or personal assistant, and special vacation or travel arrangements.

Here are some tips to help you avoid email scams:

  • Enable two-factor authentication for your online University and, if available, other accounts. This will protect against unauthorized use of your credentials, even if they are stolen.
  • Do not pay any money up front.
  • Do not accept payment for services you have not provided (i.e., as a 鈥減re-payment鈥� for expected services).
  • Be cautious of emails written with poor grammar, lacking proper verb usage and sentence structure, or with text in all caps or bold font.
  • Never send money from a deposited check until it officially clears your bank. Note: It can take several weeks for a fake check to be discovered.
  • Never provide credit card or bank account numbers, and be cautious of payments by wire service or courier.
  • Be suspicious of any email from senders you don鈥檛 know, or that seems out of character for the sender. Verify that the sender is actually who they appear to be before clicking on any links or attachments.
  • Verify the URL of any link before you click it by hovering your cursor over the link and examining the URL. If you don鈥檛 recognize the URL, don鈥檛 click it.
  • Never open attachments unless they are from someone you know, or you expect them.
  • Don鈥檛 enter your username and password (especially your University NetID) to access any website if you are not 100 percent sure of its validity. In particular, you should be suspicious of email messages that have links to sites that ask you to use your University NetID and password to log in.
  • Keep your computer software updated and patched, particularly your antivirus and anti-malware software.
  • Remember that nobody at 黑料不打烊 will ever ask for your NetID or password for any reason, in any form other than when you鈥檙e logging in to an SU system. If somebody does, they’re not representing the University or any of its offices. Report any occurrences to itsecurity@syr.edu.

If you receive a suspicious offer or fall victim to an email scam,听please forward any related emails to the ITS Information Security team at听ITSecurity@listserv.syr.edu听and the Department of Public Safety at听dpsadmin@syr.edu. Please include your name, SU email address and contact telephone number.

If you have questions about student employment at 黑料不打烊听contact Student Employment Services at 315.443.2268 or听HRSES@syr.edu.

ITS staff will do all they can to prevent spam and phishing emails from landing in your SU mailbox, but inevitably some will get through. Please, be cautious about the email to which you respond. And if you鈥檙e not sure, get in touch with ITS at 315.443.2677 or听 help@syr.edu.

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Live Virtual Conference 2018: ‘Accessing Higher Ground: Accessible Media, Web and Technology Conference’ /blog/2018/11/04/live-virtual-conference-2018-accessing-higher-ground-accessible-media-web-and-technology-conference/ Sun, 04 Nov 2018 23:45:25 +0000 /?p=138326 All University faculty, staff, and students are invited to the , a live, web-based conference focused on accessible media, web and technology, presented by the .

The 21st annual conference will be held Monday, Nov. 12鈥揊riday, Nov.16, and the virtual conference will be hosted in two locations in the Center for Science and Technology. Registration for local presentation of the conference is free; by Thursday, Nov. 8, 2018, for the sessions you plan to attend.

Accessing Higher Ground (AHG) focuses on the implementation and benefits of Accessible Media, Universal Design and Assistive Technology in university, business, and public settings. There is a strong focus on Universal Design, curriculum accessibility, incorporating accessibility into the procurement process, accessibility evaluations, and ADA and Section 508 compliance. Other topic areas cover legal and policy issues, video captioning, and expanded sessions for creating accessible math content.

One of the pre-conference sessions is a lab related to Accessible InDesign layouts for producing accessible PDFs and EPUBs. And, on Friday a main conference session focuses on making accessible content visually compelling, which will be of particular interest to graphic designers.

Presentation of the virtual AHEAD annual conference on the University campus is sponsored by the Office of Disability Services and Information Technology Services (ITS).

Who should attend?

If you create or manage content that must comply with the University鈥檚 this conference will be very helpful. The conference is intended for individuals who need to design or provide accessible Web, media, information resources and technology in the academic and business environment, including faculty and administrators interested in ADA & Section 508 compliance and faculty and other professionals who wish to ensure that their curriculum is accessible. In the past, audiences have included web designers, assistive technologists, ADA coordinators, human resource personnel, persons with disabilities, disability specialists, faculty, media specialists and programmers interested in accessibility and incorporating Universal Design into curriculum and information and communications technology.

About the virtual conference

AHG will stream sessions live from two tracks, all five days of the conference, including the pre-conference sessions on Monday and Tuesday. Main conference sessions start on Wednesday. For complete information, including session abstracts and schedule (Mountain time zone), visit the .

NOTE: ITS has arranged for group tickets which cover the presentation here on the University campus of all virtual pre- and main conference sessions. DO NOT register for the virtual conference on the AHG website, unless you want to participate as an individual, or from another location. Also, note that the times shown on the virtual conference website are Mountain Time. Events will be presented here on campus two hours later than shown on the conference website.

Questions? Send an email to ITS at accessibleIT@syr.edu, and we鈥檒l get back to you as soon as we can. Please include your name and phone number in your email.

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Students Can Now Protect Their Office365 Accounts and Email with Two-Factor Authentication /blog/2018/10/30/students-can-now-protect-their-office365-accounts-and-email-with-two-factor-authentication/ Tue, 30 Oct 2018 12:00:51 +0000 /?p=138126 As part of ongoing efforts to protect digital identities and related University information, Information Technology Services (ITS) has enabled two-factor authentication (2FA) for student email and other Office 365 services.

smartphone on keyboard2FA is an added verification step during authentication that helps to prevent the unauthorized use of University NetIDs and passwords by ensuring that only the account owners themselves use their credentials on systems hardened with 2FA, in this case, Office 365. Typically, 2FA is described as 鈥渟omething you know and something you have鈥� where the 鈥渟omething you know鈥� is your username and password, and the 鈥渟omething you have鈥� is often called a 鈥渟econd factor.鈥�

Multiple second factors can be configured in Office 365, such as the confirmation of a push notification via the Microsoft Authenticator mobile application, a text message, a phone call, or a verification code.

鈥淭he login credentials of students, faculty and staff are targets for organized crime and hackers,鈥� says Christopher Croad, 黑料不打烊鈥檚 information security officer. 鈥淐riminals use stolen NetIDs and passwords to harvest personally identifiable information from compromised accounts or sell them on the 鈥榙ark web鈥� for financial gain, or use in gaining access to academic assets such as library resources or educational discounts on software and services. Two-factor authentication makes it difficult for anyone except the account owner to log into a resource that uses 2FA as part of its authentication mechanism.鈥�

Students are encouraged to opt-in to Office 365 2FA protection at any time by visiting and clicking Two-Factor Opt-in. All students will need to turn on 2FA in their Office 365 and email accounts by Feb. 12, 2019. Faculty and staff have been required for several months to set up 2FA in their Office 365 apps for additional security verification.

Important Recommendation: Anyone who plans to travel away from the main campus between now and the end of the academic year is strongly encouraged to opt-in to two-factor authentication as soon as possible. Unreliable or nonexistent internet or cell coverage prevents connectivity in some areas, domestic and abroad. Opting in now can enable continuing access to protected University accounts regardless of location.

Additional information and instructions are on the Microsoft Two-Factor Authentication (2FA) – Setup and Management page in the Answers.syr.edu knowledge base: .

ITS has chosen Microsoft鈥檚 Azure Active Directory system to provide 鈥淎dditional Security Verification鈥� to University Office 365 accounts. 鈥淲e use Azure to manage the University鈥檚 Active Directory within the cloud environment,鈥� says Eric Sedore, Associate Chief Information Officer for Core Infrastructure Services, 鈥淚t already has two-factor and multifactor authentication tools built-in. We are leveraging our existing deployment, so it does not increase our costs to take advantage of the advanced functionality.鈥�

Over the summer, ITS added applications and features to the Office 365 suite including One Drive cloud storage, Teams collaboration suite, One Note digital notebooks, and multi-user document editing. These new services are available to all active 黑料不打烊 students, faculty and staff and are protected with 2FA. Office 365 enables enhanced collaboration and streamlined meeting, scheduling, and calendaring among members of the University community. Installation instructions and details about these and other Office 365 services are on the Office 365 @ 黑料不打烊 page in the Answers.syr.edu knowledge base: .

For assistance with Office 365 and two-factor authentication, students are invited to contact the ITS Service Center at 315.443.2677 and help@syr.edu. Faculty and staff should contact their IT support team.

 

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Lend Your Insights to Help the University Respect Personal Pronouns /blog/2018/10/16/lend-your-insights-to-help-the-university-respect-personal-pronouns/ Tue, 16 Oct 2018 21:36:23 +0000 /?p=137631 Wednesday, Oct. 17, 2018, is International Pronouns Day, which seeks to make asking, sharing and respecting personal pronouns commonplace.

graphicAccording to the International Pronouns Day , referring to people by the pronouns they determine for themselves is basic to human dignity. Being referred to by the wrong pronouns particularly affects transgender and gender nonconforming people. Together, we can transform society to celebrate people鈥檚 multiple, intersecting identities.

More than two dozen faculty, students and staff sit on the University鈥檚 Preferred Name, Pronouns and Gender Advisory Council (PNPGAC). This group is charged to improve preferred name, pronoun and gender inclusivity among databases and systems across campus. They aim to advance general awareness of the University鈥檚 Preferred Name Policy by expanding services and understanding of how and where preferred name and pronouns make a difference in student experiences.

How you can help

Members of PNPGAC will be hosting a table in the Milton Atrium of the Life Sciences Complex from 10 a.m. to 2 p.m. on International Pronoun Day, Wednesday, Oct. 17. You鈥檙e invited to stop by and find out about the Preferred Name function in MySlice and indicate your interest in being a potential focus group member to discuss adding the ability to designate one鈥檚 preferred pronoun to MySlice.

Council members will have a sign-up list for the focus group sessions, as well as iPads and a GIANT mobile touch screen with which they will show students how to add/edit their preferred name in MySlice.

You can also find information about the preferred name function in the .

Information Technology Services (ITS) is part of PNPGAC and will be developing preferred pronoun options that align with the preferred name policy. The LGBT Resource Center is also working with volunteers from around campus and the Preferred Name, Pronouns and Gender Advisory Council, and the SUNY College of Environmental Science and Forestry Chief Diversity Office to conduct outreach on campus with information about trans-related resources on campus, including showing an International Pronouns Day webinar in Room 221B Schaffer from noon-1:30 p.m. Oct. 17.

Questions?

Please send your questions about the University鈥檚 preferred name policy and the ability to designate one鈥檚 preferred pronoun in MySlice to PNPGAC@syr.edu.

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